Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Salary
- 1.600 to 2.100€ Gross/Month
- Location
- Kalchreuth
- Working Model
- Onsite
Job Summary
In this role, you assist employees with IT inquiries, document issues, qualify requests, and coordinate the handover to external IT partners in the Windows environment.
Job Technologies
Your role in the team
- They support our employees with typical IT issues in daily operations, organize requests, categorize them properly, and ensure that topics are fully and practically communicated to our external IT partners.
- You are the internal point of contact for IT topics and the definitive interface to our external IT partners.
- They accurately record inquiries and disruptions, categorize them, perform initial qualification, and pass on more in-depth topics in a complete and structured manner.
- They assist our employees with typical IT questions in their daily operations.
- This includes classic user topics related to PCs, notebooks, printers, and standard problems at the workplace.
- You assist with setting up new workstations and handle typical administrative tasks in the Windows environment.
- This includes, among other things, user account creation, standard permissions, device integration, and the proper preparation of workstations.
- They help keep our IT processes clear, comprehensible, and practical.
- They document topics clearly and ensure that there is clarity internally and externally regarding the status and responsibilities.
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Our expectations of you
Education
- You have completed training in the IT field, for example as an IT specialist for system integration (m/f/d), or possess a comparable qualification.
Qualifications
- You enjoy helping colleagues in their daily work, coordinating topics efficiently, and driving pragmatic solutions forward.
- You are familiar with typical requirements in the Windows environment and can systematically understand and categorize IT topics.
- You work in a structured, friendly, and solution-oriented manner.
- You can explain technical topics clearly, compile information neatly, and maintain an overview even when multiple topics arise simultaneously.
- You feel comfortable in a medium-sized company, approach tasks pragmatically, and have a good sense of the users' needs.
- You work independently, responsibly, and reliably.
Experience
- You are also in the right place with solid practical experience in IT support.
- You have experience in IT support, user support, helpdesk, or a similar role.
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What we offer
- We offer you an environment where your work is immediately visible and makes a real difference in everyday life.
- An environment based on appreciation, reliability, and passion for technology.
- You assume a role with direct benefit for daily operations.
- Your work ensures that our employees have a reliable internal contact point and that external IT partners can be integrated smoothly.
- Direct coordination, clear responsibilities, and quick decisions.
- The position is intentionally designed as a part-time role.
- We offer predictable, family-friendly working hours that are well compatible with kindergarten and school schedules.
- Stable family business in Kalchreuth with a role that is important for our daily life and needed in the long term.
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Job Locations
This is your employer
W. Wolf GmbH
W. Wolf GmbH is a family-owned company based in Kalchreuth, Germany, specializing in the production of rotationally symmetrical precision parts and assemblies. With over 55 years of experience in precision manufacturing, the company offers solutions from prototype development to small series production and employs more than 70 staff.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT staff first-level support
- Salary
- 1.600 to 2.100€ Gross/Month
- Location
- Kalchreuth
- Working Model
- Onsite
- Diversity
- Open for all genders
