Job
- Level
- Experienced
- Location
- Berlin, Munich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Application, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you design technical solution concepts for clients, carry out integrations, and ensure their successful implementation in the production environment, always acting as a trusted advisor at eye level.
Job Technologies
Your role in the team
- Der Solutions Engineer bei IDnow ist der vertrauenswürdige Berater des Kunden während des Pre-Sales und der Integration.
- You design the solution the client will rely on, you give them confidence that it will work in their environment, and you become the person they turn to for technical and solution decisions.
- Your focus is on the technical side of the journey up to the point where the client is live on our products, and you make that path smooth.
- This is a hands-on, deeply technical role, and a commercial one.
- Solutions Engineers carry a quota and are measured on two things: the deals they help win, and whether the client goes live successfully.
- You work hand in hand with Sales to convince the client that our solution is the right one and to move them toward signature, and then you make sure they can use it well in production.
- Du erreichst das durch technische Expertise, bist aber gleichzeitig kundenorientiert, glaubwürdig und überzeugend in einem Verkaufsprozess.
- You do this across our whole client base.
- We hire this role at more than one level.
- The core of the job is the same; the scope you own and the complexity you handle grow with your experience.
- This role carries real ownership across the client journey, and a say in how the work evolves.
- Leads technical discovery, qualifying conversion rates, false acceptance and rejection trade-offs, fraud exposure, and integration constraints before proposing a solution.
- Design end-to-end solution architectures that orchestrate document verification, digital identity, fraud signals, biometric authentication, eID and EU Digital Identity Wallet flows, and e-signature.
- Link every technical choice to the client's business objectives and Key Performance Indicators (KPIs), so proposals speak to outcomes rather than features.
- Define defensible architecture decisions covering fallback logic, data residency, scalability and performance.
- Support Sales with proposals, Requests for Proposal (RFPs) and Requests for Information (RFIs), advising on which capabilities to combine and why.
- Lead proof-of-concept and pilot engagements, configuring Application Programming Interface (API) integrations, building Postman collections and managing sandbox environments.
- Validate behaviour under realistic conditions and document what the client needs to go live.
- Guide client developers through API and mobile Software Development Kit (SDK) integration, including webhooks, authentication and testing.
- Troubleshoot integration issues by reading logs and diagnosing failures at the API and SDK level, rather than only forwarding them.
- Maintain a living integration map of the client's architecture, data flows and dependencies.
- Own the account from signature to go-live, running the go-live plan and handing a documented account to Customer Success and Support at the end of hypercare.
- Build trusted advisor relationships with business and technical stakeholders, from first conversation to go-live.
- Represent the client's technical reality internally, feeding integration blockers, product gaps and pilot learnings back to Product and Sales teams.
- Work with the internal escalation team on deeper platform issues, arriving with clear technical context.
- Stand alongside Sales in client meetings, addressing objections on integration effort, feasibility and alternatives.
- Improve demo environments, architecture templates and integration guides, and mentor team members as the practice grows.
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Our expectations of you
Education
- Engineering or technical degree, a Master's degree in a relevant field, or equivalent practical experience.
Qualifications
- You ask before you propose and qualify before you demo, turning ambiguous client requirements into the right technical solution.
- You take ownership of the client's technical path from first conversation to production, and you explain complex systems in plain language to engineers and business leaders alike.
- You combine hands-on engineering depth with a commercial mindset, and you enjoy working alongside Sales to move a decision forward.
- Discovery and qualification skills, with the ability to turn an ambiguous client requirement into the best technical solution.
- Solution architecture skills, including designing integration flows, explaining orchestration logic and defending trade-offs with a client's engineers.
- Hands-on technical skills with APIs, Software Development Kits (SDKs) including mobile, and integration tooling such as Postman and Git.
- Delivery discipline to run an integration and onboarding through to a committed go-live date, managing several client projects at once.
- The ability to translate technical complexity into plain language and reassure non-technical stakeholders.
- Business value awareness, connecting the technical solution to client outcomes such as verification conversion, fraud loss or time to go-live.
- Client-facing presence, building trusted advisor relationships with business stakeholders such as Chief Digital Officers (CDOs) and Heads of Digital, and technical stakeholders such as Chief Technology Officers (CTOs), architects and platform engineers.
- The instinct to own the client's technical path end to end.
- Fluent English and full professional German are both hard requirements for the role.
Experience
- 3+ years of experience in solutions engineering, technical consulting, or implementation and onboarding in SaaS, ideally in identity, FinTech or security.
- Experience running a proof of concept and debugging an integration at the API or log level.
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What we offer
- Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
- We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
- We make your remote work comfy: we provide support on equipment and offer flexible working hours.
- We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
- If your family requires your attention or other reasons apply, take advantage of our paid special leave days.
- Enjoy the opportunity to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation options.
- In addition to the perks & benefits above, we offer specific benefits that differ between our locations.
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Topics You Will Work On
Job Locations
About Your Employer
IDnow GmbH
IDnow GmbH, based in Munich, provides companies with digital solutions for identity verification and trust-building. Its platform enables secure identity checks, aids in fraud prevention, and supports compliant digital processes for customers. The company offers scalable, AI-driven SaaS solutions for regulated and digital business models.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Solution Engineer
- Location
- Berlin, Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
