Job
In this role, you will be responsible for providing 1st and 2nd level support, diagnosing hardware and software issues, and managing Office365 environments and network technology.
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Your role in the team
- Provision of 1st and 2nd level support for our clients.
- Diagnosis and troubleshooting of hardware and software issues on Windows Server and client operating systems.
- Support in configuring and managing Office365/Microsoft365 environments.
- Network Technology Support, including Firewall Configuration (Sophos), Antivirus, and Client/Server Hardware.
- Experience with Microsoft Exchange and SQL for support and configuration.
- Support with backup and recovery processes using products such as Veeam, BackupExec, and Acronis.
Our expectations of you
Education
- Completed training in an IT profession or a similar qualification.
Qualifications
- Excellent knowledge of Windows Server and Client Operating Systems.
- Good knowledge of Office365/Microsoft365.
- Knowledge of network technology.
- Knowledge of client/server hardware.
- Desirable: Knowledge in Backup/Restore with common products such as Veeam, BackupExec, Acronis.
- Independent and self-reliant work as well as team skills.
- Driver's license class B and willingness to work on-site at customer locations.
- Fluent German and good English skills.
- Knowledge of ITIL is an advantage.
Experience
- Professional experience in IT support (1st/2nd level).
- Experience with firewalls (especially Sophos) and antivirus scanners.
- Experience with Microsoft Exchange and SQL.
Job locations
About your employer
As an established company in IT consulting and system integration, microCAT has been providing tailored solutions for over 40 years, customized to meet specific customer needs.
- Established Company
- Onsite
- Consulting
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