Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for IT inquiries, handling incidents and service requests in 1st level support while managing user permissions and supporting the Microsoft system landscape.
Job Technologies
Your role in the team
- As an IT Service Desk / Support Specialist, you are the first point of contact for our employees regarding all IT-related questions. With your technical understanding and strong service orientation, you ensure that challenges in daily work are resolved quickly and that our users can always rely on a dependable IT support.
- As part of 1st Level Support, you will handle incidents and service requests via our ITSM system. This involves analyzing disruptions, prioritizing requests according to their urgency, and ensuring professional processing while adhering to defined Service Levels.
- Your responsibilities also include managing our Microsoft-based system landscape. Here, you support user management, administer user accounts and permissions, and take care of various applications and services related to Microsoft 365, Teams, Exchange, Active Directory, Entra ID, and Intune.
- For a smooth IT workplace, you set up hardware and software, configure various end devices, and support our users in their daily use.
- Furthermore, you contribute to the continuous development of our Service Desk - from maintaining our hardware and software inventories, creating documentation, to expanding knowledge bases and self-service offerings.
- At the same time, we offer you the opportunity to take on responsibilities beyond the traditional Service Desk and to develop further in areas such as Microsoft 365, Intune, system monitoring, and IT security.
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Our expectations of you
Education
- A successful completion of training as an IT specialist or a comparable IT qualification is the foundation for your success.
Qualifications
- A structured way of working, analytical thinking skills, and the curiosity to continuously familiarize yourself with new technologies and topics characterize you.
- Thanks to your good German and very good English skills, you navigate confidently in an international work environment and communicate professionally with various contacts.
Experience
- Ideally, you have some initial experience in IT Service Desk or User Support and possess good knowledge of Windows operating systems as well as Microsoft 365. Experience with Active Directory, Entra ID, Teams, or Exchange Online is an advantage.
- With your service orientation, your communication skills, and your enjoyment of working with people, you contribute to a positive user experience and successful collaboration.
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What we offer
- Because only with the creativity and cohesion of our employees can we continue to celebrate successes together. We do everything to ensure that both experienced experts and young talents feel comfortable with us. As a family-owned company, we ensure short communication and decision-making channels and make sure that our actions are sustainable both internally and externally.
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Benefits
Work-Life-Integration
More net
Job Locations
This is your employer
PULS GmbH
We are a world-renowned and rapidly growing mid-sized company based in beautiful Munich, Germany. We specialize in producing high-quality electronic devices for demanding industrial applications.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
IT Service Desk/Support Specialist
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
