Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you process customer inquiries via email, ticket, and phone systems, analyze issues in Office 365 and Windows infrastructures, and systematically document outages and resolutions.
Job Technologies
Your role in the team
- Receiving inquiries via email, ticket system, or phone.
- Processing and creating tickets.
- Problem-oriented handling of customer inquiries, taking SLAs into account.
- Recording of incidents and their resolution paths in the ITSM tool.
- Error analysis and troubleshooting of issues or change requests in Office 365 environments and Windows infrastructures.
This text has been machine translated. Show original
Our expectations of you
Education
- IT training with certification, initial experience in IT support or similar skills/qualifications.
Qualifications
- Knowledge of remote support.
- Good knowledge of German.
Experience
- Hands-on experience with documentation or ticketing systems.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support IT Specialist for System Integration
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
