Job
- Level
- Experienced
- Location
- Hildesheim
- Working Model
- Full Remote
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you analyze customer queries, provide telephone support to care facilities regarding software issues, and document solutions in our ticket system to ensure efficient software usage.
Job Technologies
Your role in the team
- As a Customer Service & Software Support Employee (m/f/d), you assist care facilities in successfully implementing our software solutions and quickly resolving challenges in daily work.
- With your work, you ensure that healthcare professionals and social institutions can rely on functional software and have more time for the people they care for.
- Assist our customers via phone with questions regarding the software solutions MD Ambulant and MD Stationär.
- Analyze customer concerns and develop appropriate and comprehensible solutions.
- Advise users on technical and application-related questions.
- Document requests, solutions, and results transparently in our ticketing system.
- Work closely with the 2nd Level Support and other specialist departments to successfully resolve more complex issues.
- Assist our clients in the secure and successful use of their software.
- Ensure reliable and service-oriented support in daily customer interactions.
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Our expectations of you
Education
- Completed vocational training or a comparable qualification in a commercial, technical, IT, or healthcare-related environment.
Qualifications
- Friendly, empathetic, and service-oriented communication.
- Independent, structured, and solution-oriented working style.
- Willingness to work in shifts (06:00 to 20:00) from Monday to Friday.
- Willingness to take on on-call duties after successful onboarding.
- Interested in familiarizing yourself with new software products, technical topics, and processes.
- Knowledge of remote support solutions such as TeamViewer is a plus, but not a must.
- Touchpoints with healthcare, nursing, or social services are a plus but not a must.
Experience
- Experience in telephone customer service as well as enjoyment of direct contact with customers.
- Experience in working with ticketing systems and traceable documentation of customer issues.
- Experience with Salesforce Service Cloud or comparable tools is a plus but not a must.
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What we offer
- You decide: Hansefit, EGYM Wellpass, childcare, or JobRad – we support you flexibly with a subsidy of up to €60 per month.
- Additionally, you benefit from exclusive discounts with Corporate Benefits.
- You can count on us - TELUS Health supports you with personalized offerings for your mental health.
- We shape your development – with LinkedIn Learning, you have access to inspiring learning content and practical further training that truly advances you.
- We are thinking about your future – with our stock purchase program, you can participate directly in the company's success, and through our occupational pension scheme (bAV), you secure financial stability for the future.
- You have 30 days of vacation entitlement to allow sufficient time for relaxation and personal interests.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
ResMed Germany Inc
ResMed is a pioneer in the development of innovative solutions for sleep and respiratory therapy. This allows patients to live healthier lives and avoid hospital stays.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Engineering
3.0Culture
4.0Career Growth
3.2Workingconditions
4.0
Customer Service & Software Support Staff
- Location
- Hildesheim
- Working Model
- Full Remote
- Diversity
- Open for all genders
