Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop service catalogs, implement new IT services, monitor their performance, and coordinate incident management and changes. You will analyze problems and maintain technical documentation.
Job Technologies
Your role in the team
- Service Planning: Identifying IT services required to support business objectives and developing a service catalog.
- Service implementation: Implementing new IT services
- Service Monitoring: Monitoring performance and availability
- Incident Management: Coordinating the resolution of service outages and disruptions
- Problem Management: Identifying causes of recurring service issues
- Service Level Management: Monitoring of Service Level Agreements (SLAs)
- Supplier management and escalation handling in case of issues.
- Implementation Coordination: Coordinating the deployment of services and solutions by internal teams or external service providers.
- Documentation: Creating and maintaining technical documentation, including solution designs, architecture diagrams, and implementation guides.
- IT Change Management: Managing changes to solutions
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Our expectations of you
Education
- Completed degree in Computer Science, Information Technology, or a related field
Qualifications
- Knowledge of IT Service Management frameworks such as ITIL (Information Technology Infrastructure Library)
- Good knowledge of Incident Management, Problem Management, and Change Management.
- Ability to analyze and solve complex technical problems
- Strong communication and teamwork skills
Experience
- Experience in IT service management
- Experience with project management and continuous improvement Knowledge of IT infrastructure and network technology
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What we offer
- 13 salaries, asset-building benefits, company pension scheme, Sparda-Benefit-Pass (€50.00 monthly), internet allowance (€20.00 monthly), €63 ticket, employee discounts
- Sparda Lifetime Account, Sparda Family Start Time, Job Bike
- Flexible working hours & mobile work, sabbatical, training allowance, personal coaching, strengths-oriented corporate culture, various health offerings (e.g., EGYM Wellpass)
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Sparda-Bank
Die Sparda-Bank München ist die erste Gemeinwohl-Bank Deutschlands. Daher erstellen wir regelmäßig eine Gemeinwohl-Bilanz. Wir investieren nicht in in Atomkraft, Rüstung und Lebensmittelspekulation.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Operation Manager
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
