Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Böblingen
- Working Model
- Onsite
Job Summary
In this role, you ensure vehicle availability across the EU and provide technical support for partners while improving processes and assisting at special events.
Your role in the team
- Technical Support Engineer is responsible for day-to-day vehicle support across the EU region, safeguarding vehicle uptime and providing hands-on support to our retail partner network.
- The role also covers vehicle readiness and technical assistance at press and special events throughout Europe.
- Working closely with the Aftersales team and internal stakeholders, the Technical Support Engineer plays a critical role in protecting customer brand confidence, while identifying opportunities for continuous process improvement.
- The position works in close cooperation with our factory and technicians to review repairs, provide direct technical assistance (remote and on-site, as required), compile technical reports, and coach, train and develop both internal teams and - over time - our wider service network.
- Collaborate with the Aftersales Europe team and Technical Service Engineering team to develop and implement robust processes and operational structures.
- Support press and special events across Europe, including field and workshop visits, often at short notice.
- Liaise with Engineering and Quality teams as required, and contribute confidently to cross-functional teams working to resolve open technical concerns.
- Provide alternative technical support solutions for customers in areas without network coverage, and recommend corrective actions where network gaps are identified.
- Support retailer workshops in executing efficient, right-first-time repairs, applying a consistent 'fix once, fix right' approach.
- Work alongside the Customer Contact Centre to ensure every customer is followed up after repair, securing full satisfaction and closure.
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Our expectations of you
Qualifications
- Workshop background, preferably as a Master Technician or Workshop Manager.
- Confident user of technical and Aftersales tools, diagnostic equipment and best-practice repair strategies, with the ability to further develop these capabilities.
- Strong drive for continuous improvement and a Kaizen mindset.
- Comfortable operating in both office and field environments, with a clear customer-focused approach to repair and service excellence.
- Fluent English is required; German language skills are strongly preferred.
Experience
- Proven Aftersales and Technical Service Engineering experience, ideally gained with a vehicle manufacturer (OEM) or within the wider motor trade.
- Recognised technical qualification or equivalent demonstrable experience.
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What we offer
- If this role is of interest, we would welcome your application.
- Please include a covering letter outlining your motivation, together with any supporting information relevant to the position.
- Successful applicants will be contacted by a member of our team to arrange an initial conversation.
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Job Locations
This is your employer
INEOS Group
The INEOS Group is an internationally operating industrial company with an extensive network of production sites. The company operates in various sectors, including chemicals, automotive, and sports sponsorship. Since its founding in 1998, INEOS has been headquartered in London and is active in 26 countries worldwide.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
Technical Support Engineer
- Location
- Böblingen
- Working Model
- Onsite
- Diversity
- Open for all genders
