Job
- Level
- Experienced
- Location
- Augsburg, Leipzig
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 50.000 € gross/year
Job Summary
In this role, you will support the IT service management team, handle user support, identify improvement opportunities, and develop solutions to enhance service quality in a dynamic IT environment.
Job Technologies
Your role in the team
- Support of the IT Service Management team in ensuring stable and efficient IT operations.
- Active participation in user support to quickly and competently assist internal users with technical questions and issues.
- Proactive Service Improvement
- Identification of recurring issues and derivation of sustainable solutions
- Development and implementation of measures to improve service quality and efficiency
- Active participation in the design and optimization of IT service management processes according to ITIL principles
- Participation in standardization and automation initiatives
- Independent participation in IT projects as well as taking on subproject responsibility
- Support in the implementation of new technologies, services, and operational processes
- Creation and maintenance of technical documentation, knowledge base articles, and support guidelines
- Knowledge transfer within the IT organization
- Support for new employees as part of the onboarding process
- Consulting and support for users in the optimal use of Microsoft 365 services and workplace technologies
- Professional communication with internal clients and stakeholders at various hierarchical levels
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Our expectations of you
Education
- Completed apprenticeship or degree with a focus on computer science, business informatics, or a comparable qualification
Qualifications
- Very good knowledge of the Microsoft environment (Windows, Microsoft 365, Entra ID, Intune is an advantage)
- Good knowledge of network, client, and endpoint technologies
- Good knowledge of ITIL processes; ITIL certification is an advantage
- Very good German and good English skills, both written and spoken
- Strong initiative and a high sense of responsibility
- Hands-on mentality with a strong focus on solutions and implementation
- Teamwork skills combined with high personal independence
- Motivation to critically question existing processes and continuously improve them
Experience
- Several years of professional experience in IT support, IT service management, or workplace management
- Experience with ITSM tools, ideally ServiceNow
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What we offer
- Working in a motivated and highly qualified team
- A positive and open working environment
- Appreciative leaders and colleagues
- Excellent internal and external training opportunities
- Legendary company and department events
- RELAX - Health promotion with a variety of offerings from Shiatsu to coaching
- State-of-the-art IT equipment and numerous benefits
- For the advertised position, a gross annual salary starting from EUR 50,000 as well as a company car are offered.
- Overpayment may be possible depending on qualifications and professional experience.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
NTS Deutschland GmbH
Wir gestalten, installieren und betreuen Lösungen im digitalen Raum, machen aus IT-Produkten ganzheitliche Strategien. Gemeinsam mit unseren High-End-Herstellern übernehmen wir digitale Verantwortung und schaffen IT-Lösungen mit verlässlichen Super Services für die Bereiche Network, Security, Collaboration, Cloud und Data Center.
Description
- Founding Year
- 1995
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support Engineer - Internal IT
- Salary
- from 50.000 € gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.from 32.337 € net/year · Tax class I
- Location
- Augsburg, Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
