Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 40.000 € Gross/Year
- Location
- Dresden, Meerane
- Working Model
- Onsite
Job Summary
In this role, you will be the primary contact for customers, assisting them with technical issues in the ERP software, collaborating closely with developers and consultants, while also expanding the knowledge database.
Job Technologies
Your role in the team
- As an IT support specialist for ERP and Digital Factory (m/f/d), you are the first point of contact for our customers and support them with solution-oriented process consulting in the ERP sector.
- You will expand our existing support team and benefit from close collaboration with our colleagues from application consulting and software development.
- Support and consulting for our customers on all technical issues related to our ERP solution.
- Analysis and resolution of technical issues as well as fault diagnosis in direct communication with the customer.
- Close collaboration with our software development and consulting teams.
- Gathering customer requirements and jointly initiating new projects.
- (Further) development of the knowledge database.
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Our expectations of you
Education
- Completed vocational training, e.g., as an IT specialist, or professional experience in customer support with a technical focus.
Qualifications
- Strong communication skills and enjoyment in customer contact.
- Solid IT knowledge (e.g., Windows Server, client, reporting).
- Self-responsibility, team orientation, and customer-focused approach.
- Very good knowledge of German.
Experience
- Experience in technical support, ideally with ERP or PLM systems.
- Basic knowledge of programming (e.g., HTML, Java, C#, XML) and experience with databases are advantageous.
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What we offer
- Start date: as soon as possible.
- Locations: Meerane, Dresden.
- Employment type: Full-time.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Topics that you deal with on the job
Job Locations
This is your employer
N+P Informationssysteme GmbH
N+P Informationssysteme GmbH was founded with the vision of creating IT solutions that span the entire value chain. As an IT provider for small and medium businesses, we focus on select key industries, because only by understanding the underlying processes can we advise on and implement holistic solutions.
Description
- Founding year
- 1990
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT support expert for ERP and Digital Factory
- Salary
- from 40.000 € Gross/Year
- Location
- Dresden, Meerane
- Working Model
- Onsite
- Diversity
- Open for all genders
