Job
In this role, you will support users with IT issues, manage tickets, install and configure Windows workstations and mobile devices, and administer printing and file services.
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Job technologies
Your role in the team
- Supporting our national and international users with all IT-related matters.
- Recording, processing, and documenting incidents in the ticketing system.
- Installation, updates, upgrades, backups, and data transfers, as well as troubleshooting on client devices.
- Administration of services such as file and print services, email systems, and VPN.
- Management of Windows workstations and mobile devices (smartphones) via Microsoft Intune, including configuration, policies, and setup of access permissions.
- Provisioning Windows workstations, including the installation of PCs and printers.
- Contributing to IT projects.
Our expectations of you
Education
- Completed vocational training as an IT specialist or equivalent.
Qualifications
- In-depth knowledge of client and mobile operating systems (e.g., Windows, Linux, iOS, Android).
- Experience with Windows Server and Active Directory is desirable.
- Fluent German and good written and spoken English skills.
- Strong service and customer orientation.
- Independent and structured approach to work.
Experience
- IT experience is welcome, whether you’re just starting your career or are an experienced professional.
- Initial experience working with a ticketing system.
- Ideally, experience with Microsoft Intune.
What we offer
- Flexible, family-friendly working hours.
- Remote work or additional vacation days.
- Subsidy for the Deutschlandticket.
- Bike leasing with a subsidy.
- EGYM Wellpass and sports activities.
- Employee events and company celebrations.
Benefits
Work-Life-Integration
Job locations
About your employer
Altona Diagnostics is a diagnostic company with currently over 190 employees at its headquarters in Hamburg. Altona Diagnostics specializes in the development, production and marketing of molecular diagnostics test systems for the rapid and specific detection of pathogens. A special focus of our research activities lies in the area of Emerging Diseases and tropical pathogens.
- 2007
- Established Company
- Onsite
- Pharmaceutical Sector, Chemical Industry, Biotech
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