Job
In this role, you will develop IT service management, manage the lifecycle of IT services from deployment to operations, coordinate internal and external stakeholders, and ensure compliance with ITIL standards and IT security regulations.
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Your role in the team
- In this position, you will be responsible for the continuous development and functional leadership of our IT service management, as well as for organizing and ensuring the operational delivery of a diverse IT service portfolio within the Specialized IT department. This includes, among other things, our ITSM systems.
- You reliably manage the entire lifecycle of your IT services—from commissioning and ongoing ITIL-compliant operations to the further development of the underlying systems and infrastructure. You also manage complex development initiatives using modern IT project management methods.
- You coordinate internal stakeholders and external service providers, such as software vendors, and ensure the high quality of the IT services provided. In addition, you are responsible for operational scheduling, budget and resource planning, contract drafting in collaboration with other departments, and compliance with service levels, compliance requirements, and IT security regulations (particularly ISO 27001).
- As an integral part of your service team, you coordinate internal service delivery and operations in collaboration with the relevant administrators, architects, and other stakeholders.
- You are part of a team of experienced service managers and maintain a constructive dialogue with the specialist departments responsible for plant operations, trading, and system operations.
Our expectations of you
Education
- You have a degree in business information systems, computer science, or business administration with a focus on IT, or equivalent training or professional experience, for example as an IT specialist in sales (m/f/d).
Qualifications
- You enjoy independently familiarizing yourself with new topics and technologies, including systems developed specifically for TransnetBW that are highly specialized.
- You approach your tasks independently, analytically, and with a solution-oriented mindset, while keeping the needs of stakeholders and the team in mind. You communicate professionally, both verbally and in writing, in fluent German and good English.
- You are proficient in using MS Office, SAP, and Power BI, quick to learn new things, open to challenges, and generally comfortable with IT and software.
Experience
- You must have extensive professional experience in IT service management (critical infrastructure), in-depth, certified knowledge of ITIL 4 or ITIL 5, and experience managing IT systems.
What we offer
- Shape the future of energy with us—and benefit from an employer who values your contribution and puts your quality of life first.
- At TransnetBW, you can expect more than just a job—you’ll find an environment that combines security, purpose, and growth.
- The position requires a background check and a security clearance.
Benefits
Higher take-home pay
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
TransnetBW GmbH is responsible for the safe transport of electricity in the region, Germany and Europe. Our reliable transmission network ensures that you can always rely on a stable power supply.
- Established Company
- Onsite, Hybrid
- Power Sector, Economy
Employer reviews
- Working conditions
- 3.6
- Engineering
- 3.0
- Career growth
- 3.2
- Team culture
- 3.8
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