Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for the operation and development of platforms by optimizing processes, establishing support standards, and coordinating with service providers to ensure efficient user orientation.
Your role in the team
- At GovTech Germany, you will oversee the digital transformation of public administration and the healthcare sector. As Manager of Platform Operations and Support (m/f/d), you will be responsible for the operation and continuous development of the technical and organizational processes related to our platform offerings. You will ensure stability, efficiency, and user orientation in daily operations and work closely with development, partners, and support units.
- Your main responsibilities include:
- Overall responsibility for ongoing operations, including the platforms MEDI:CUS and Deutschlandplattform, including the management and optimization of operational processes in platform operations.
- Ensuring the scalability of platform operations through standardization, automation, and the development of reusable operational and support concepts across multiple usage contexts.
- Establishment and further development of support processes, documentation, and service standards.
- Structuring and further development of the operations and support organization across both platforms, including roles, responsibilities, and interfaces.
- Coordination of service providers, operational partners, and internal operations staff.
- Monitoring, error analysis, and continuous improvement in ongoing operations.
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Our expectations of you
Education
- Above-average completed degree with a technical or scientific background.
Qualifications
- We foster a culture of ownership and collaboration. We are looking for an entrepreneurial-minded, highly organized individual with the following qualifications:
- Comprehensive knowledge of IT service processes, ticketing systems, and technical operational models.
- Very good technical understanding, process strength, and a pronounced service orientation, as well as a pragmatic, solution-oriented working approach.
- Excellent spoken and written proficiency in German and English.
Experience
- Ideally, several years of experience in the operational management of digital platforms or SaaS solutions.
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What we offer
- GovTech Germany ensures gender equality and promotes diversity among its employees (m/f/d). We provide our staff with the space to realize their personal potential and to successfully achieve their tasks and goals. In doing so, we foster a culture of mutual support.
- You will become part of a growing team building the first federal and state-driven development environment for the modernization of government and administration, working in a dynamic, multifaceted, and future-oriented work environment.
- You will receive comprehensive opportunities for design and development in an independent, entrepreneurial organization at the intersection of government, administration, and the tech scene.
- You work in a technology-oriented work and development environment at the Berlin location.
- You work closely with experts from technology and administration as well as with top decision-makers at state and federal levels, and you have the opportunity to actively shape the modernization of our country.
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Topics that you deal with on the job
Job Locations
This is your employer
GovTech Deutschland
GovTech Deutschland e.V. was established in 2022 in Berlin and serves as a link between the federal government, the federal states, and the tech sector. The organization promotes a GovTech ecosystem that advances digital innovations for the state and administration and establishes standardized development processes. With over 130 members from various sectors, it offers co-innovation spaces for collaboration and the development of new technologies.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
Manager Platform Operations and Support
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
