Job
In this role, you act as the first point of contact for Level 1 support tickets, document solutions, and optimize IT services through knowledge resources and automation. You also support IT onboarding for new colleagues.
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Job technologies
Your role in the team
- Serve as the first point of contact for Level 1 tickets and ad-hoc helpdesk requests covering hardware, software, and workplace services across Statista's global workforce.
- Übernehmen Sie die Verantwortung für eingehende Anfragen von Qualifikation bis zur Lösung oder Eskalation, und stellen Sie rechtzeitige Updates, vollständige englische Dokumentation und die Einhaltung der SLA sicher.
- Identify recurring issues and report patterns to the Workplace Manager to drive continuous improvement of IT services.
- Build and maintain self-service resources such as knowledge base articles, how-to guides, and FAQs, and identify automation opportunities for recurring tasks.
- Collaborate closely with Tech Ops and DWO team members on escalations, knowledge transfer, and documentation to ensure seamless handoffs.
- Support end-to-end IT onboarding for new colleagues and contribute to cross-team projects that improve IT services and workplace infrastructure.
Our expectations of you
Qualifications
- Fluent English skills. German is a plus.
- Proactive communication style and service-oriented attitude.
Experience
- Abgeschlossene IT-Ausbildung (z. B. IT-Fachinformatiker für Systemintegration) oder gleichwertige praktische Erfahrung.
- Initial professional experience in IT service or helpdesk environments.
- Experience with identity and access management solutions (e.g., Microsoft 365 administration, Microsoft Entra ID, Okta - Statista uses Okta) and endpoint management tools such as Microsoft Intune.
- Experience working with ITSM ticketing systems (Statista uses ServiceNow) and IT asset management tools (Statista uses Snipe-IT).
- Nice to have: experience with Jamf, macOS, iOS management.
- Hands-on, solution-oriented mindset with a strong focus on delivering great user experiences.
What we offer
- In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work!
- Join us and benefit from: Work from abroad up to 30 calendar days a year.
- Hybrid work and flexible hours.
- International team and social events.
- Subsidized urban mobility and access to fitness and wellness options.
- Free access to Langdock and all its amazing functionalities.
- Karriere- und Weiterbildungsmöglichkeiten.
- Attraktive Standorte und moderne Büros.
- Mental health support with OpenUp.
- Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Statista is one of the leading statistics portals in the world. Multiple award-winning as an innovative, digital company provides Statista customers such as Google, Bloomberg, Forbes, Procter & Gamble or Porsche with high quality products and services from research & analysis , data intelligence , content marketing and news. With over 600 employees from 57 different countries and offices in Hamburg , New York , London , Singapore and Paris draws Statista its innovation power from internationality and diversity . The customer satisfaction is always our top priority .
- 250+ Employees
- 2007
- Digital Agency
- Hybrid, Onsite
- Internet, IT, Telecommunication
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