Job
In this role, you tackle complex support cases, analyze database issues using SQL and PostgreSQL, and document your solutions to optimize processes and support specialized teams.
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Your role in the team
- You handle complex support cases from 1st and 2nd level, review bug reports, and decide what you can resolve yourself and where additional specialized teams or developers need to get involved.
- With SQL and PostgreSQL, you get to the bottom of database issues, correct inconsistencies, and carefully execute prepared database interventions.
- Technical inconsistencies ignite your detective spirit: from SQL queries and importing doctor lists to 2nd-level statistics, you get to the bottom of things.
- You document your insights in such a way that no one has to investigate the same mistake twice. Valuable know-how ends up in our knowledge database instead of in the drawer.
- You work closely with other specialized teams, refine our support processes, and assist colleagues with technical questions. You also explain complex technical concepts in an understandable manner.
- With our ticket system and modern AI tools, you will get the most out of your workday and gradually build your expertise around our practice management system tomedo.
- As a professional, you go the extra mile: you independently handle our most challenging support cases, coordinate escalations, and work closely with development and product management. In doing so, you also keep an eye on the quality of your solutions.
Our expectations of you
Education
- A degree in (Business) Informatics, Mathematics, or Natural Sciences, or training as an IT specialist, provides a solid foundation.
Qualifications
- You have analytical thinking skills: you don't just want to know that something isn't working, but why. You work in a structured, conscientious manner with the necessary risk awareness.
- You are already familiar with SQL or PostgreSQL, error analysis, and debugging.
- You are also familiar with network and client-server architectures as well as ticket and issue workflows.
- Career changers with strong analytical thinking and database-related knowledge are also welcome.
- You organize yourself independently, set priorities, and document in a way that no important insight disappears into digital oblivion.
- Even in repetitive processes, you remain reliable and process-oriented.
- You enjoy working in a team, think service-oriented, and are eager to continuously develop your professional skills.
- Even when things get tricky, you stay calm and find pragmatic solutions.
- Knowledge of tomedo and practice workflows, macOS, Objective-C/Swift or Java, as well as data protection and legal requirements in healthcare, are especially advantageous for the professional level.
- Are you not familiar with the Apple universe yet? No problem - we'll introduce you to the Mac world. You also enjoy trying out AI tools like ChatGPT, Claude, or Gemini.
- To establish yourself with us, you must be fluent in German at least at C1 level. English skills are an advantage.
Experience
- Experience with database backup and recovery is a clear plus.
- For an entry-level professional, you bring relevant experience in SQL, databases, and in-depth error analysis. Even in complex situations, you make confident decisions and take full responsibility for your cases.
- First experience with agentic tools such as Codex or Claude Code is a plus.
What we offer
- Your onboarding will start on-site in Jena. Afterwards, you can gradually work from home and visit in person once per quarter for direct exchange.
- Ideally, you support us full-time (40 hours per week). Part-time from 32 hours is also possible by individual agreement.
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
zollsoft GmbH is an innovative software company specializing in complex Mac, iOS and web solutions in the medical sector and for companies.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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