Job
In this role, you will support customers in Central and Eastern Germany, optimize chemical products in car wash systems, and solve technical issues on-site while conducting regular service visits and application testing.
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Your role in the team
- As an Application Engineer Carwash / Car Wash Systems Service Technician, you will support our customers in central and eastern Germany.
- With your technical expertise and our high-performance chemical products, you ensure optimal product use and first-class washing results.
- You set up the use of our chemical products in portal car washes, conveyor car washes, and self-service wash bays, and optimize dosing and application parameters.
- You are the first point of contact for our customers when they have chemical or technical questions or urgent issues, and you find suitable solutions directly on site.
- You conduct regular service visits, inspect the products in use, and optimize how they are applied.
- You systematically document and analyze recurring errors and application-related issues in our error management system.
- You work closely with our internal application engineering team and Sales to develop customer-focused solutions and ensure optimal support.
- You test new product developments under real-world conditions and share your findings with the relevant departments.
- You document your service assignments, application tests, and customer visits in a structured manner, including relevant findings, actions, and recommendations.
Our expectations of you
Education
- A completed technical or chemical-technical vocational qualification, or an equivalent qualification, provides your foundation.
Qualifications
- You have a strong technical understanding and enjoy analyzing application issues and finding practical solutions.
- You work independently, in a structured manner, and reliably as a matter of course.
- You organize your customer appointments independently.
- With your customer-focused approach and your ability to explain technical concepts clearly, you make a strong impression in your interactions with our customers.
- You are willing to travel within your area of responsibility, including occasional overnight stays, and hold a Category B driving licence.
- Ideally, you live in the Kassel or Leipzig area.
Experience
- Ideally, you have experience in application engineering, technical customer service, or vehicle washing.
What we offer
- Structured onboarding process including a welcome box.
- 30 days of annual leave, plus an additional day off for your birthday.
- Company car with the option for private use.
- Opportunities for personal and professional development.
- Company pension plan with a 25% employer contribution, as well as company health insurance.
- Bike leasing and corporate benefits.
- Room to shape things in an internationally growing company.
Job locations
About your employer
Koch-Chemie GmbH, based in Unna, Germany, is an internationally operating company that offers professional cleaning and care products. It is known for its own chemical solutions and also provides accessories, consulting, and services. Since 2017, it has been part of the French Novarc Group.
- Established Company
- Onsite
- Industry, Production
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