Job
- Level
- Experienced
- Job Field
- Data, Back End
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Obertshausen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will enhance voice and chatbots, analyze performance data, and implement new features to optimize customer service with the help of AI and automation.
Job Technologies
Your role in the team
- Voice and Chatbot: You ensure a stable, smooth operation and are the central contact person for our bot infrastructure.
- Development: You will further develop the chat and voice bots and implement new features such as cross-selling or outbound communication.
- Implement projects: You analyze, design, and implement projects that relieve customer service and further develop new solutions using AI, automation, and modern backend technologies — whether for quality assurance, training solutions, or entirely new approaches.
- Data Analysis: You create ad-hoc analyses and further develop our reporting. You develop dashboards and expand our monitoring and alerting systems so that we always know what is happening in customer service.
- KPI Management: Together with the business unit, you define relevant KPIs, analyze performance, and derive concrete measures to increase the automation rate.
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Our expectations of you
Education
- Basis: You have completed a degree at a university / college — ideally in one of the following fields: Computer Science, Business Informatics, Computational Linguistics, Data Science, or Communication and Media Studies, or you possess a comparable qualification through training and professional experience.
Qualifications
- Must-have: You know how to analyze data and derive clear insights from it.
- Tech Stack: You have basic knowledge of programming, ideally with Python, and are familiar with frontend technologies such as React.
- Backend & Interfaces: Ideally, you have already worked in the backend, integrated interfaces, and gained initial experience with server or cloud services such as GitHub.
- Nice-to-have: Ideally, you have already gained insights into the analysis of business processes.
- Communication: Your excellent spoken and written German skills complete your profile.
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Benefits
Food & Drink
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
MAINGAU Energie GmbH
As a nationwide energy provider based in Obertshausen, Hesse, MAINGAU Energie stands for affordable electricity and natural gas prices. Our success is based on over 100 years of experience in the energy business and our competent, ambitious team of currently 110 employees.
Description
- Founding year
- 1907
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Conversational AI & Data Engineer
- Location
- Obertshausen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
