Job
- Level
- Senior
- Job Field
- IT, Project, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage complex implementation projects, ensure smooth processes, and empower stakeholders so that our customers can quickly realize the benefits of the Nesto software.
Job Technologies
Your role in the team
- You are responsible for ensuring that our customers - from the kickoff to active use in daily operations - quickly and sustainably derive value from the Nesto software.
- You navigate complex implementation projects with multiple dependencies (POS systems, HR and payroll interfaces, master data) and manage multi-stakeholder setups on the client side.
- Your success is not measured by completing a project - but by how quickly our clients derive real value from Nesto, actively plan their operations with our software, and how you, despite emerging challenges, create a smooth and structured process for the customer.
- You independently manage complex implementation projects from kickoff to go-live, coordinate integrations, and actively manage dependencies, risks, and schedules — even when data is incomplete or internal blockers occur on the client side, you find a way to execute the project in a structured manner and ensure a successful go-live.
- You empower stakeholders at all levels, from IT and central functions to operational management, through targeted workshops and training tailored to the audience.
- This is how you ensure that our software is not only implemented but also actively used in daily personnel planning.
- You are the interface between the customer, sales, development, and customer success.
- You translate requirements into viable solutions, can identify priorities, and create structured handovers.
- You actively shorten the Time-to-Value: You recognize early when customers are not realizing added value, prioritize pragmatic solutions over perfection, and continuously develop our onboarding processes based on your experience.
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Our expectations of you
Education
- You have a degree in Business Informatics, Project Management, International Business, Business Administration with an IT focus, or a comparable qualification.
Qualifications
- A structured way of working and assertiveness go hand in hand for you.
- You maintain an overview even in complex setups with many stakeholders, dependencies, and incomplete data, make clear decisions, and think in terms of impact on the customer rather than just 'project completed'.
- Empathy, reliability, and a hands-on mentality make you a trusted partner for our clients and our team.
- You are technically inclined and eager to delve deeply into the features of our software and the reality of our customers—including daily branch operations with operational hustle and varying levels of IT affinity.
Experience
- You have experience in managing software implementations (ideally SaaS), are confident in dealing with multiple stakeholders, and can explain complex technical concepts in a way that even branch managers can understand.
- Experience with interfaces (cash register systems, HR, payroll) as well as with Jira and HubSpot is a plus but not a must - what matters most to us is your ability to prioritize in a structured manner and your commitment to making customers productive quickly.
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What we offer
- Look forward to trust-based leave, flexible trust working hours in a modern office building, and the opportunity to work remotely.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Nesto Software GmbH
Nesto ermöglicht eine intelligente und bedarfsorientierte Personaleinsatzplanung für die Systemgastronomie. Mithilfe selbstlernender Algorithmen prognostiziert Nesto automatisch den Personalbedarf für zukünftige Tage und Stunden und macht so Über- sowie Unterbesetzungen bereits bei der Erstellung der Dienstpläne sichtbar. Die integrierte Analyse der Umsätze in Echtzeit erkennt und warnt rechtzeitig vor bevorstehenden Personalengpässen oder Überbesetzungen – bevor diese überhaupt eintreten. So ermöglicht Nesto seinen Kunden, die Personalauslastung zu optimieren sowie die Planungssicherheit zu erhöhen.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Project Manager Customer Onboarding
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
