Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bochum
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle the installation and configuration of our POS systems on-site, assist with technical inquiries, and analyze system errors to find effective solutions.
Job Technologies
Your role in the team
- You are responsible for the installation, configuration, and commissioning of our point-of-sale systems and peripherals at the customer's site (e.g., receipt printers, scanners, payment terminals).
- You ensure the seamless integration of our software with local systems, networks, and hardware.
- You assist with technical questions and find solutions for tricky system issues.
- You analyze errors and provide feedback to development and product management.
- Additionally, you assist with 1st- and 2nd-level support, especially with technically oriented inquiries.
- You document your work and share your knowledge internally.
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Our expectations of you
Qualifications
- You have a good basic understanding of hardware, networks, Windows systems, and point-of-sale technology.
- Ideally, you have already worked with retail or POS systems.
- You are good at explaining technical contexts clearly - both internally and externally.
- You are organized, autonomous, and remain solution-oriented even under pressure.
- Very good German skills, good English skills are a plus (due to our internationalization).
Experience
- Experience in technical IT support or system integration.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
advarics GmbH
advarics GmbH develops innovative cloud-based inventory management systems for retail and offers modular ERP solutions based on real-time data.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical support
- Location
- Bochum
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
