Job
In this role, you handle incoming IT tickets via phone, email, and ticketing system, resolve technical issues on-site, and document your activities. You install and configure hardware and support clients' IT infrastructure.
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Job technologies
Your role in the team
- Receiving, processing, and classifying incoming tickets via phone, email, and ticketing system.
- Installation, configuration, and support of desktops, notebooks, and printers.
- On-site resolution of customer issues, as well as handling and support of technical requests.
- Documentation of your activities in the ticketing system.
- Resolving technical issues—or, depending on your IT skills, providing 2nd-line support.
- Where applicable, ensure the operation of the customer's IT infrastructure.
Our expectations of you
Education
- Completed IT training and at least one year of professional experience in similar areas, such as Service Desk, IT services, IT systems administration, or technical support.
Qualifications
- Knowledge of some of the following areas: Microsoft 365 or Google Workspace, ticketing systems (such as Halo, Jira, etc.), operating systems (macOS, iOS, Windows), networking.
- Ideally, a broad knowledge of IT fundamentals.
- Good communication and writing skills.
- At least C1-level German proficiency.
- Ideally, knowledge of managed services.
What we offer
- An exciting and varied role involving a range of projects for a diverse client base.
- We have a flat organizational structure, short decision-making processes, and a very positive working atmosphere.
- Our annual team trip to Mallorca is a lot of fun and fosters a supportive, friendly atmosphere within the team.
- Advance your skills through various certifications (e.g., Sophos certifications).
- Benefit from a supportive team that’s always there to offer advice and assistance.
- Need a change of scenery? Work from our office in Mallorca for a while and enjoy the sunshine and beautiful sea views.
- Would you like to get some exercise to balance out your work from time to time? Then simply take advantage of our sports program (Wellpass) or bike leasing.
- In addition, we offer you other benefits, such as a company pension scheme.
Benefits
Food & drink
Higher take-home pay
Health, fitness & fun
Job locations
About your employer
We are an IT service company based in Hamburg and Berlin. We offer our customers first and second level support in the Mac environment, as well as conventional IT consulting. Another business area is the migration of companies to the cloud.
- 2012
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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