Job
In this role, you will support e-commerce clients, structure their processes, develop automated workflows, and successfully implement Xentral rollouts through tailored roadmaps.
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Your role in the team
- You provide tailored support to our e-commerce clients, bring structure to their processes, and ensure that projects are not only launched but also delivered smoothly.
- You work directly with the managing directors and internal teams via 1:1 calls, project boards, Slack, or Loom.
- You analyze the current state based on our assessment, define clear goals, and work with the customer to develop a tailored roadmap for the Xentral rollout—focused on scalability, clarity, and automation.
- In regular sessions, you work with the customer to set up processes—from shop integrations and warehouse logic to workflow automation.
- You clarify open questions, provide guidance, and keep the project moving forward.
- Between calls, you plan workflows, build Xentral setups, develop processes further, and document everything in a structured way.
- When something gets stuck, you’re quick to step in—pragmatic, solution-oriented, and direct.
- You stay in touch between sessions via Slack, provide feedback, answer questions, and share Loom videos or relevant guides—so nothing gets left unresolved for the client.
- In our daily Client Success meetings, you connect with the team: What’s going well? Where does a project need support?
- You’ll receive feedback and insights—and share your learnings so we can continue to improve together.
Our expectations of you
Qualifications
- You can lead clients—even when they generate significantly more revenue than you do.
- You listen closely to what matters to them—and then hold them accountable in a smart, clear way so their goals become reality.
- You’ve already worked with many SaaS tools, love getting to grips with new systems, and quickly find your way around—from Xentral to Make or Slack, n8n, and others.
- You work in a solution-oriented, structured way and find pragmatic approaches—even when requirements seem complex or contradictory.
- You can communicate as an equal with managing directors, build trust, and provide clarity and structure at the same time—no bullshit, no beating around the bush.
- You do what you say.
- You take initiative, think ahead, meet deadlines—and find solutions when others get stuck.
- If you have a basic understanding of SQL and JavaScript and can apply them, that’s a big plus.
- You want our customers to see results—and you’re ready to take responsibility, go the extra mile, and speak up about uncomfortable truths when necessary.
- You want to grow—professionally, personally, and mentally.
- You’re open to honest feedback, actively seek input, and understand that peak performance starts with personal growth.
- You remain calm, clear, and constructive even in stressful situations—and make decisions based on clarity, not reaction.
Experience
- You think in systems, can quickly grasp complex processes, and ideally have some initial experience with programming languages such as Python or JavaScript—not for coding, but to think technically about automations and logic.
What we offer
- You work with Xentral, Make, ClickUp & Co. to build scalable processes for fast-growing e-commerce companies—right at the heart of value creation, not on the sidelines.
- You’re surrounded by people who think ahead, take responsibility, and are eager to grow together.
- You work directly with managing directors and decision-makers at companies with €1–200 million in revenue—honestly, ambitiously, and on equal terms.
- 1:1 coaching, comprehensive onboarding, and access to proven systems, frameworks, and training to help you take your skills and personal development to the next level.
- Whether in Hamburg, Münster, or on a workation, we foster genuine team spirit—even outside the day-to-day.
- You’re needed, given responsibility, and have a say in shaping things.
Topics you will work on
Job locations
About your employer
The founderlab GmbH, based in Nordhorn, supports specialist departments in the maintenance and further development of IT applications. Its goal is to ensure stable processes and improve the everyday use of systems.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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