Job
- Level
- Senior
- Job Field
- Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Essen
- Working Model
- Onsite
Job Summary
In this role, you analyze existing CRM systems, develop a CRM roadmap, optimize sales processes, and are responsible for user training as well as system integration.
Job Technologies
Your role in the team
- District heating supply is a fundamental pillar of climate-neutral heat provision in cities.
- On our journey of transformation towards climate neutrality, you will play a central role at the interfaces between the sales department and the areas of digitalization and technology.
- You are responsible for the implementation, operation, and further development of a new and unified CRM system.
- Your core tasks/responsibilities in the context of system implementation are:
- Analysis of the existing CRM system landscape of the District Heating Business Unit and harmonization of processes
- Development of a CRM Roadmap
- Requirements Management and Prioritization
- Optimization of sales and customer processes
- Support of sales management through KPI transparency
- Integration of billing and GIS systems
- Managing internal and external stakeholders and ensuring user acceptance.
- Translation of business requirements into actionable user stories and features
- Conducting tests, acceptance, and quality assurance measures
- Training and consulting for users as well as support in change management
- Following the successful system implementation, you as a Product Owner are responsible for the continuous development of the CRM system.
- This includes, for example: the regular analysis of user feedback and the derivation of improvement measures.
- The ongoing support of the department in digitalizing sales-relevant processes.
- You drive the further development of our sales processes and ensure that they are always optimally adapted to the current conditions.
- You also develop meaningful KPIs in collaboration with sales controlling, which enable us to optimize our business management.
This text has been machine translated. Show original
Our expectations of you
Education
- You hold a degree in Business Administration or Sales/Industrial Engineering and already have several years of experience in CRM or as a Product Owner.
Qualifications
- A high degree of creative freedom and the joy of transformation initiatives motivate you to give your best.
- On-the-job onboarding is exactly what suits you.
- Ability to connect professional and technical requirements
- High willingness to learn and motivation to continuously develop yourself
- Communicative and personable demeanor
- Flexibility and willingness to travel within Germany
- A confident handling of MS Office as well as industry-specific IT applications is a matter of course for you.
- Fluent knowledge of German and proficient knowledge of English are required, along with a Class B driver's license.
Experience
- Preferably, you have already gained experience in the energy industry (corporate environment) in the past.
- Furthermore, we look forward to your experience with complex system landscapes.
- Experience in the efficient management of external partners.
- Experience in applying agile methodologies
This text has been machine translated. Show original
What we offer
- We operate in a changing world of energy supply.
- This is a challenge with a big goal: climate neutrality.
- We give our all for that.
- A world in transition requires dynamic teams that are motivated and committed to giving their best every day.
- We support you in developing your personal and professional skills and offer a diverse range of health topics and employee programs, such as our Iqony company bike leasing.
- We value diversity and equal opportunities and welcome applications from people with disabilities, whose integration and support are of particular importance to us.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Iqony Gmbh
Iqony GmbH is an established international service company specializing in renewable energies and digitalization. It provides comprehensive services for industrial and municipal clients.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Senior CRM Product Owner
- Location
- Essen
- Working Model
- Onsite
- Diversity
- Open for all genders
