Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Freiburg im Breisgau
- Working Model
- Onsite
Job Summary
In this role, you lead a team of IT application support staff, manage the scheduling processes, develop reporting standards, and implement optimization potentials to enhance service quality.
Your role in the team
- You are the manager for three IT application support specialists (primarily responsible for IT specialist procedures in citizen services) and oversee and coordinate cross-cutting topics at the interfaces of IT specialist procedures, scheduling software, customer operations, and reporting.
- You support the office and department heads in the Citizens' Service Center by providing and interpreting numerous key figures, ensure continuous monitoring to achieve and maintain the KPI-based goals, and assist in the proactive planning of appointment operations.
- You are responsible for the expansion of the design and implementation of a standardized reporting system, including a governance structure. You are in charge of creating and further developing regular reports. In doing so, you place importance on the validation and quality assurance of the key figures.
- Together with the managers, you identify areas for improvement and implement them in practice. You work with colleagues to develop uniform service standards and support the managers in ensuring and monitoring compliance.
- You are the central non-technical contact person for the scheduling software topic for all connected departments and thus also responsible for its strategic development as a city-wide cross-sectional product. In this role, you have the management's support for an inter-departmental working group and ensure regular information exchange.
This text has been machine translated. Show original
Our expectations of you
Education
- You possess one of the following qualifications: the career qualification for higher non-technical administrative service or the Angestelltenprüfung II or the degree as Verwaltungsfachwirt*in with professional experience in higher service, or a completed university degree, preferably in the field of economics.
Qualifications
- You have an IT affinity, are good with numbers, and possess strong analytical skills; a well-structured way of working comes naturally to you.
- As a leader, you act in an employee-oriented manner, communicate clearly and appropriately to the situation, and contribute to motivation and integration capabilities.
Experience
- Ideally, you already have leadership and professional experience in areas with a legal background as well as knowledge in municipal administration.
This text has been machine translated. Show original
What we offer
- A permanent part-time position (50%) with salary according to pay grade A 12 LBesO or pay group 11 TVöD, depending on the individual's qualifications.
- A varied, versatile, and data-driven role within a motivated team.
- With our approximately 4,500 colleagues, we work for the common good and offer a secure workplace.
- Our training program and internal career and advancement opportunities offer you many development prospects.
- As a leader, you participate in our internal networking and qualification program.
- With a generous subsidy for the JobTicket or Deutschlandticket, we lighten your account and jointly protect the climate.
- Hansefit (currently for 37 €/month) promotes more activity and (D) your balance in everyday life.
- JobRad allows you to conveniently and environmentally friendly commute to your workplace with your desired bicycle.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Stadt Freiburg
Freiburg im Breisgau, eine Universitätsstadt im Schwarzwald im Südwesten Deutschlands, ist für sein mildes Klima und das wiederaufgebaute, von kleinen Bächen durchzogene mittelalterliche Stadtzentrum bekannt.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Head of Application Support and Control Support
- Location
- Freiburg im Breisgau
- Working Model
- Onsite
- Diversity
- Open for all genders
