Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this leadership role, you will develop your teams in IT operations, ensure stable operational workflows, and manage service quality and budgets for the entire IT infrastructure in coordinated collaboration with external service providers.
Your role in the team
- They lead the operational RUN areas Workplace & IT Support, Business Apps & Legacy, as well as Data/AI Hub & Integration, both technically and disciplinarily.
- In this role, you are responsible for the stable, secure, and efficient operation of IT systems and IT infrastructure across all locations and companies.
- You develop your teams further, create clarity in roles, priorities, and responsibilities, and build a resilient service-oriented operational organization.
- They manage service quality, operational KPIs, SLA compliance, escalations, and continuous improvements in daily operations.
- They are responsible for budgets, resources, and operational profitability in the RUN environment.
- They work together with the responsible governance functions to ensure that IT security, data protection, and compliance are effectively implemented in operations.
- They manage external service providers, vendors, and partners in a binding manner and ensure reliable performance in ongoing operations.
- You report directly to the IT Managing Director and are the central contact person for him as well as for the business units on all RUN-relevant topics. In this role, you work closely with BUILD and ensure a structured, seamless handover of new solutions into operations.
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Our expectations of you
Education
- A completed IT apprenticeship or a degree related to IT is welcome. What matters most to us is what you have actually implemented in practice in operations, management, and the further development of IT organizations.
Qualifications
- You have already taken responsibility in IT operations, IT service management, infrastructure operations, data center operations, service delivery, or a comparable RUN function and have successfully led teams.
- For us, it's not just about your previous job title. What matters most is that you are capable of managing IT operations. Therefore, we explicitly welcome applications from candidates (m/f/d) who, for example, have worked as Head of IT Infrastructure, Head of Service Delivery, Head of IT Support, Head of Data Center Operations, Head of IT Operations (m/f/d), or in a senior second-level management position, and now wish to take the next step into a broader IT leadership role.
- Additionally, you ideally bring the following:
- In-depth understanding of infrastructure, workplace, cloud services, business applications, and support organizations.
- Practical experience in working with ITSM-oriented operational models, e.g., around Incident, Change, Problem Management, SLA management, or Service Improvement.
- Confident communication with specialist departments, management, and operational teams.
- Structured, pragmatic, and responsible working approach with a clear focus on stability, feasibility, and impact.
Experience
- Several years of leadership experience in IT operations, IT service management, or infrastructure/operations environment.
- Proven experience in managing IT services, operational processes, escalations, and service quality.
- Experience in managing external service providers, vendors, budgets, and resources.
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What we offer
- 30 days of vacation + special leave days, e.g., Christmas Eve & New Year's Eve
- Company pension scheme
- Financial Performance Bonus
- Corporate fitness, e.g., Wellpass
- Flexible working hours
- Promotion of mental health
- Individual training programs
- Employee discounts & corporate benefits
- Mobile working in Germany in a hybrid form (on-site/remote)
- Subsidy for the job ticket
- and much more…
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Deutscher Landwirtschaftsverlag GmbH
The Deutsche Landwirtschaftsverlag is a specialist publisher with 365 employees and over 68 million euros turnover per year. Its media-spanning portfolio includes specialist and special interest magazines, online portals and shops, apps, events, seminars and awards as well as market research.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT Manager RUN
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
