Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will address 1st and 2nd level support requests, develop solutions for network and database issues, and assist customers with installations and feedback to the development team.
Job Technologies
Your role in the team
- Conducting 1st and 2nd level support via phone, email, or remote maintenance.
- Development of solutions in the area of networks and databases.
- Forwarding of disturbances to the 3rd level support.
- Support for the customer with installations.
- Passing on customer feedback and suggestions for improvement to the development department.
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Our expectations of you
Education
- Completed training as an IT specialist in system integration or a comparable qualification.
Qualifications
- Solid knowledge of common hardware and software, as well as experience with SQL databases, is desirable.
- High customer and service orientation.
- Flexibility and resilience.
Experience
- Initial work experience in IT support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter 1st & 2nd Level
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
