Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will support users on-site in Hamburg, handle support requests regarding hardware and software, install IT workplace components, and optimize processes in IT support.
Job Technologies
Your role in the team
- On-site support and assistance for our employees at the Hamburg location as well as in the Greater Hamburg area regarding IT issues and technical disruptions.
- Independent analysis, prioritization, and processing of support requests in the areas of workplace, hardware, software, network, and peripherals.
- Installation, configuration, and maintenance of Windows clients, mobile devices, printers, and other IT workstation components.
- Ensuring smooth operation of the local IT infrastructure and close collaboration with the central IT specialist teams.
- Support with onboarding and offboarding processes, user management, and the provision of modern digital workplaces.
- Active participation in the standardization, documentation, and continuous optimization of support processes.
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Our expectations of you
Qualifications
- Enjoyment in optimizing processes as well as participating in digitization projects.
- Independent, structured, and solution-oriented working style combined with a strong service orientation.
- Confident and professional demeanor when dealing with internal and external contacts.
- Excellent spoken and written German skills, along with strong organizational and technical competencies.
Experience
- Relevant professional experience in the IT sector as well as solid knowledge of Microsoft operating systems and Microsoft Office applications; experience with CAD workstations is an advantage.
- Experience in 2nd-Level Support or User Support.
- Work experience in a planning, engineering, or construction office is desirable.
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What we offer
- Fair and market-oriented compensation.
- Flexible working models.
- Tailored training and development opportunities.
- An advanced infrastructure.
- The compensation is based on the role and relevant experience.
- With our flexible working models, our employees can effectively balance work and leisure.
- You will also enjoy 32 days of vacation.
- Many doors are open to us.
- We promote both technical and leadership career paths equally and rely on tailored training and development opportunities.
- With various initiatives, we promote the compatibility of work and family life.
- We support our employees in maintaining and enhancing their physical health and mental fitness.
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Job Locations
About Your Employer
BKW Engineering
BKW Engineering is a network of independent engineering, architecture, expert, and testing companies in the DACH region, known for its extensive services in various areas of expertise.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Coordinator
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
