Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you ensure smooth IT performance across multiple production sites by resolving incidents, planning local IT projects, and coordinating communication between the site and global IT.
Job Technologies
Your role in the team
- You ensure that IT runs reliably at multiple production sites - from the workplace to local infrastructure.
- You are the first point of contact on-site: You resolve incidents and service requests related to hardware, software, and network issues - personally and remotely.
- You are the bridge between the plant and global IT, translating in both directions: the technical requirements of the sites and the global standards of the corporation.
- You plan and oversee local IT projects: rollouts, hardware renewals, site initiatives.
- You work closely with the Service Desk, the global IT teams, and external service providers.
- You keep compliance, security, and governance in mind - from asset management to user administration.
- You recognize where things could be improved and implement enhancements: including documentation.
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Our expectations of you
Education
- A completed training in the IT field - or you are a career changer with relevant practical experience.
Qualifications
- Proficient in Microsoft Windows Client operating systems and Microsoft 365.
- A sense for standardized IT landscapes - their strengths and pitfalls.
- Service-mindedness, quality standards, and the calmness to proceed in a structured manner even in the event of a disruption in ongoing production.
- Proficient in German, both written and spoken, and fluent in English for communication with global teams.
- Class B driver's license - you regularly travel between our locations in the West region.
Experience
- At least 3 years of experience in IT support, ideally in industry or manufacturing.
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What we offer
- Security: permanent contract, 30 days of vacation, fair compensation with annual bonus and holiday pay, asset-building benefits, and company pension scheme.
- Development: Further training through our own academy - professionally and personally.
- Support in everyday life: our employee assistance program is available to you 365 days a year, including counseling and placement services for childcare and caring for relatives.
- Stay fit: Bike leasing for the commute, Wellpass for afterwards.
- Save: Access to our employee discount portal with many well-known providers.
- Design: short decision-making paths and the opportunity to actively shape digital transformation.
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Topics You Will Work On
Job Locations
About Your Employer
Smurfit Westrock GmbH
Smurfit Westrock is an Irish-American company in the packaging industry, specializing in sustainable, paper-based packaging solutions. With over 100,000 employees in 40 countries, the company offers innovative packaging solutions and is represented at more than 30 locations in Germany.
Description
- Company Type
- Established Company
- Industry
- Print, Paper, Packaging
IT System Administrator / IT Field Engineer
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
