Job
- Level
- Experienced
- Location
- Dortmund
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will conduct first and second-level support for 2,000 clients, analyze IT issues, configure hardware and software, and engage in future-oriented IT projects.
Job Technologies
Your role in the team
- Provision of first- and second-level support for approximately 2,000 clients.
- Analysis, prioritization, and sustainable resolution of IT disruptions in hardware and software environments.
- Processing IT-related inquiries and providing competent support to users.
- Commissioning, configuration, and support of hardware, software, and mobile devices such as smartphones and tablets.
- Installation of operating systems and applications using a professional client management system.
- Technical support for the installation and configuration of IT systems.
- Advising the specialist departments on IT-related issues in hardware and software.
- Active participation in forward-looking IT projects.
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Our expectations of you
Education
- Completed vocational training in the IT field, e.g., as an IT systems electronics technician (m/f/d) or IT specialist (m/f/d) for system integration, or alternatively comparable professional experience.
Qualifications
- Strong service orientation, excellent communication skills, and enjoyment in working with users.
- Proficient in current Microsoft operating systems and Microsoft Office products.
- Solid hardware knowledge in the areas of PCs, tablets, printers, and smartphones.
- Structured, independent, and analytical working style as well as a solution-oriented approach.
- Proactivity, flexibility, and resilience in daily operations.
- Good command of English, both written and spoken.
- Class B driver's license.
Experience
- Desirable: Experience with Matrix42.
- Experience in handling ticketing systems as well as structured documentation of support cases.
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What we offer
- Permanent employment with an attractive and performance-based salary.
- Individual career coaching with various training programs.
- With our partner company, we support all employees (m/f/d) with the provision of occupational pension schemes.
- Monthly rotating discount offers from various providers, e.g., for fashion, technology, cars, etc.
- Flexible working hours and the possibility of remote work.
- Company restaurant, large-daycare center, as well as parking facilities with good transport links at the location.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
TEDi GmbH & Co. KG
With more than 2,250 stores in Europe and around 20,000 employees in 8 countries, the company founded in Dortmund in 2004 is one of the leading non-food retailers. In our markets, we offer a wide range that surprises: whether it's cosmetics, pet supplies, household goods or DIY items – at TEDi, you'll find everything under one roof and can be inspired by the variety, current trends and cool gadgets.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2004
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
IT support employees
- Location
- Dortmund
- Working Model
- Onsite
- Diversity
- Open for all genders
