Job
In this role, you will manage the Jamf Suite and Microsoft Intune, create compliance reports, implement backup systems, and assist in resolving Apple and mobile issues in 1st/2nd level support.
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Your role in the team
- Administration and technical enhancement of the Jamf Suite (Pro, Protect, Security Cloud, Connect), including enrollment profiles, patch and update management, and scripting/policies (e.g., using Extension Attributes and Smart Groups).
- Management of the Microsoft Intune platform for macOS, iOS, and Android: policy definition, deployment strategy, and compliance checks—in line with security policies such as Zero Trust and Microsoft Entra ID.
- Software deployments and app distribution via Jamf and Intune (PKG/DMG/Azure/PIM/PDP releases) for Apple and mobile devices.
- Administration of Apple hardware support (AppleCare Enterprise), including troubleshooting, replacement procurement, and customer communication.
- Implementation and monitoring of backup systems (e.g., Veeam for macOS, Time Machine backups).
- Providing 1st/2nd-level support to resolve Apple and mobile issues, including ticket handling, remote troubleshooting, and user inquiries.
- Continuous improvement of the user experience in the workplace: workshops, new workflows, Entra Sync, single sign-on, federated identity.
- Creation and maintenance of documentation, guides, and reports, e.g. Jamf documentation, compliance reports, inventory management, and RACI structures.
Our expectations of you
Education
- Successfully completed IT training (e.g. IT specialist in system integration, IT business administrator) or a comparable IT qualification.
Qualifications
- In-depth expertise in Microsoft Intune and Microsoft Endpoint Manager, including macOS policy management, configuration profiles, compliance reports, and Apple Business Manager integration.
- Good knowledge of Microsoft technologies (AD / Azure AD / Entra ID, Group Policy, Microsoft 365).
- Confident working with macOS and mobile platforms, networking fundamentals, VPN, Zero Trust, and MDM processes.
- Analytical, structured, and solution-oriented approach to work—even under pressure—with a strong sense of responsibility and a commitment to quality.
- German language proficiency at least at C1 level, with fluent English for technical documentation and international tools.
Experience
- Extensive hands-on experience with the Jamf Suite (at least 2–3 years): enrollment, MDM processes, security and application templates.
- Extensive experience troubleshooting Apple clients (hardware, software, and user issues).
What we offer
- Top compensation: including profit sharing & employee stock options.
- Career & Development: clear career paths, ATOSS Academy, leadership programs.
- Flexibility: 30 days of vacation, hybrid working (remote work possible anywhere in the EU), inclusive environment.
- Team spirit: events, offsites, barista coffee in the office.
- Health & Balance: Health programs, Wellpass, corporate fitness.
- Security & Prospects: Successful for 19+ years, >30% EBIT margin, SDAX/TecDAX, certified Top Employer (5 years in a row).
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Our vision at ATOSS is to shape the change in the workplace to the advantage of businesses, employees, and society. We enable companies to work more creatively, intelligently, and humanely - thereby revolutionizing the interplay of profitability and humanity. This vision of a Human Economy is inspiring to us and drives us forward.
- Digital Agency
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 4.0
- Working conditions
- 4.4
- Career growth
- 4.4
- Engineering
- 3.8
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