Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin, Mönchengladbach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the primary point of contact for IT issues, ensuring smooth system operations, providing support for Microsoft 365, and performing troubleshooting in 1st and 2nd level support.
Job Technologies
Your role in the team
- In this versatile position, you will be the first point of contact for our employees regarding IT questions and technical challenges.
- They ensure the smooth operation of our IT workstations, support our Microsoft 365 environment, and ensure that disruptions are resolved quickly and sustainably.
- Independent analysis, processing, and resolution of issues in 1st- and 2nd-level support via ticket system, phone, and remote support.
- Systematic error analysis and sustainable resolution of technical issues in the areas of hardware, software, network, and peripherals.
- Installation, configuration, and support of PCs, notebooks, mobile devices, and other IT workstation equipment.
- Administration and support of Windows operating systems as well as Microsoft 365 services, particularly Exchange Online, Microsoft Teams, and SharePoint.
- Management of user accounts, group policies, and access rights in Active Directory and Microsoft Entra ID.
- Support, administration, and troubleshooting of our specialized and standard applications, as well as assistance with software rollouts.
- Maintenance of tickets, technical documentation, and knowledge bases to ensure sustainable knowledge retention.
- Participation in infrastructure, system, and software projects as well as support for migrations and the implementation of new technologies.
- Support in the operation and monitoring of our local IT infrastructure as well as conducting basic network and system checks.
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Our expectations of you
Education
- Successfully completed training in the IT field (e.g., IT specialist for system integration) or a comparable qualification.
Qualifications
- Solid knowledge in handling Windows client systems and Microsoft 365.
- Basic understanding of network technologies such as LAN, WLAN, VPN, as well as directory services like Active Directory.
- Ideally, experience with Linux or macOS endpoints.
- High service and solution orientation as well as enjoyment in direct interaction with users.
- Independent, structured, and responsible way of working.
- Very good knowledge of German as well as good knowledge of English, both written and spoken.
Experience
- First to several years of professional experience in IT support, incident management, or system administration.
- Experience in the administration and troubleshooting of applications, operating systems, and workstation environments.
- Experience with common ticketing systems and structured support processes.
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What we offer
- A structured onboarding that effectively introduces you to your new role and familiarizes you with all relevant company processes.
- 30 vacation days on a full-time basis and flexible working hours with core hours - including the possibility of remote work (up to 40%).
- A permanent employment contract for a long-term perspective and reliable collaboration.
- A fair and transparent compensation, tailored to your qualifications and experience.
- A modern working environment with a shared kitchen, free beverages, and ample free parking.
- Excellent transport links - also accessible by public transport.
- Regular team events such as summer party and year-end celebration to foster strong team cohesion.
- An open, appreciative corporate culture with a modern 'Duz' culture and a lived open-door policy.
- Individual support for your professional and personal development.
- The opportunity to actively shape digitalization and the energy transition in Germany.
- The combination of the strengths of a medium-sized company and the flexibility and mindset of a startup.
- The work location can be either in Mönchengladbach or Berlin.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Hausheld Ag
Hausheld AG focuses on intelligent metering systems and provides solutions for the digitalization of cities. The company supports municipal utilities and municipalities in Germany with comprehensive smart meter solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
IT System Administrator
- Location
- Berlin, Mönchengladbach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
