Job
In this role, you manage the customer relationship management system, being responsible for planning, implementing, and optimizing software solutions as well as handling support requests and change requests.
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Your role in the team
- As an IT Application Manager (m/f/d), you and your colleagues in the application team are responsible for the selection, ongoing operation, as well as the continuous adaptation and optimization of enterprise-wide software solutions.
- Our Customer Relationship Management System (CRM) Genesis World is within your direct area of responsibility.
- They work together with the IT team to ensure the availability, stability, and performance of the CRM system.
- You plan, coordinate, and implement updates as well as release changes.
- You handle support requests and change requests, ensuring a structured and solution-oriented implementation.
- You design, plan, test, and implement adjustments and new functionalities in the CRM system. In doing so, you coordinate closely with the specialist departments and collaborate with external service providers.
- They support the specialist departments in modeling and further developing IT-supported business processes.
- Furthermore, you plan and implement software projects. In this role, you work closely with the specialist departments as well as with external service providers and coordinate the involved internal and external project partners.
Our expectations of you
Education
- You have successfully completed a degree in information technology or business administration, for example in Business Informatics, Computer Science, or Business Administration, or have gained relevant professional experience.
Qualifications
- In addition, you are familiar with working with databases (especially Microsoft SQL) and have ideally been responsible for comprehensive enterprise applications (ERP, CRM, DMS, etc.). Programming skills are desirable but not a prerequisite.
- You possess a high level of IT security awareness, a strong service orientation, and are open to new developments and solution ideas.
- Organizational talent as well as a solution-oriented, structured, and self-reliant way of working are qualities that apply to you.
- In close collaboration with colleagues and partners worldwide, you will apply your fluent German and good English skills.
Experience
- In your previous positions, you have gained several years of professional experience in application support or have worked as an IT consultant in the application sector.
What we offer
- As a rapidly growing technology company, we rely on the commitment, qualifications, and creativity of our employees.
- Do you enjoy taking responsibility for your area of work and want to prove yourself in challenging projects?
Topics you will work on
Job locations
About your employer
As a world leader in light measurement technology, Instrument Systems offers high-precision array spectrometers, color measurement cameras, and sophisticated software solutions that set international standards. Our customers come from all over the globe and trust our technology to provide accurate results. We count international manufacturers of LED lights, display technology, and automotive accessories among our loyal customers, as well as all major testing laboratories and research institutes.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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