Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Essen
- Working Model
- Onsite
Job Summary
In this role, you ensure user support, handle technical inquiries and issues, use remote tools, document tickets, and communicate closely with internal and external departments.
Job Technologies
Your role in the team
- Contilia.Digital provides all IT services for Contilia and its facilities. In your role as an IT Service Specialist, you ensure smooth end-user support and handle technical inquiries as well as disruptions efficiently and service-oriented.
- You approach challenges hands-on, work solution-oriented, and bring initiative, curiosity, and team spirit. In doing so, you utilize various communication channels as well as remote and administrative tools to optimally support users. When necessary, you escalate more complex issues to the responsible specialist departments or external service providers in a qualified manner.
- You handle 1st-level support requests and analyze as well as resolve issues via phone, written communication, remote access, or on-site.
- You document and process tickets in a structured manner according to ITSM standards and maintain solutions in the knowledge base.
- You keep users transparently informed and coordinate with internal teams or external service providers on more complex topics.
- You participate in IT on-call duty and also provide direct support at the facilities when needed.
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Our expectations of you
Education
- You have completed an IT apprenticeship (e.g., Fachinformatik, IT-Systemkaufleute) or a degree in (Business) Informatics.
Qualifications
- You work in a structured, independent, and solution-oriented manner, and you maintain an overview even in hectic situations.
- You communicate in a service-oriented manner, are a team player, and have very good written and spoken German skills.
Experience
- You have experience in IT Service Desk — ideally in healthcare or a comparable environment.
- You possess solid knowledge of client, server, and network technologies as well as Active Directory and virtualization; experience with medical information systems or software deployment is an advantage.
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What we offer
- Contilia.CARE supports you and your family with prioritized access to all available services from the entire Contilia network—whether for health-related questions or for necessary care and support needs.
- Attractive remuneration according to AVR-Caritas with holiday and Christmas bonuses.
- KZVK company pension with a 5.6% employer contribution.
- Extensive training and development opportunities - our own Contilia Academy with over 100 courses annually.
- Long-term career prospects within an attractive hospital network.
- Access to corporate benefits as well as employee discounts and perks.
- Leasing a bicycle or e-bike through your employer - tax-efficient and sustainable.
- Possibility of remote work.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Contilia GmbH
Die Contilia Gruppe ist einer der bedeutenden Gesundheits-Dienstleister der Metropole Ruhr. Das Unternehmen „mit der Linde“ (Con-tilia) ist dabei unter anderem Träger von Krankenhäusern und Senioreneinrichtungen, deren ambulante und stationäre Leistungsangebote durch ambulante Dienste, Ärztehäuser, Präventions-, Früherkennungs- und Rehabilitationsangebote ergänzt werden.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Service Specialist
- Location
- Essen
- Working Model
- Onsite
- Diversity
- Open for all genders
