Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Altenholz
- Working Model
- Onsite
Job Summary
In this role, you will be the point of contact for IT issues and service requests, conducting analyses, managing tickets in first and second-level support, and handling the installation and maintenance of hardware and software.
Job Technologies
Your role in the team
- As a (Junior) IT Technician [m/f/d], you are the first and second point of contact for our customers regarding IT issues and service requests.
- You work closely with the client, both on-site and remotely, with a high standard of reliability, service quality, and clear communication.
- You are not just an executor, but a technical problem solver [m/f/d] who analyzes causes, explains solutions, and implements them sustainably.
- Acceptance, analysis, and processing of IT disruptions as well as service requests in first- and second-level support, and execution of on-site support deployments for users (Onsite Support).
- Classification, prioritization, and comprehensive documentation of tickets in the ticketing system.
- Independent resolution of standard problems (e.g., user management, software bugs, simple network issues).
- Analysis and resolution of more complex technical issues in second-level support.
- Installation, configuration, and maintenance of hardware and software (clients, printers, mobile devices).
- Setup and maintenance of IT workstations as well as support during relocations.
- Support with rollouts and IT projects.
- Maintenance and expansion of the knowledge database as well as creation of technical documentation.
- Coordination of collaboration with external service providers and manufacturers (Third-Level Support).
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Our expectations of you
Qualifications
- Advanced, solid expertise in hardware, software, and network fundamentals.
- In-depth knowledge of Microsoft operating systems (Client & Server).
- Strong service and customer orientation.
- Reliability, structured and independent working style.
- Confident demeanor in customer interactions, very good German language skills (at least C1 level).
- Class B driver's license (required for onsite assignments).
- Analytical thinking, troubleshooting skills, and good documentation habits.
- Good time management and ability to prioritize.
- High willingness to learn.
- ITIL Fundamentals.
- Network knowledge beyond the basics (Switching, Routing).
Experience
- Experience with common ticketing systems.
- Experience in system house or managed service environment.
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What we offer
- Clear responsibilities and realistic expectations.
- Diverse client environments with a focus on Microsoft.
- Targeted training opportunities and certification support.
- Collegial collaboration within manageable teams.
- Modern workplaces and professional equipment.
- Company car (also for private use).
- Permanent employment in a stable corporate environment.
- Development opportunities within the GBC Group.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
GBC Group GmbH
The GBC Group GmbH is an interdisciplinary corporate group specializing in providing efficient and sustainable IT solutions through digitalization. The group unites various IT service providers under one roof and offers scalable digital IT solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT service technician
- Location
- Altenholz
- Working Model
- Onsite
- Diversity
- Open for all genders
