Job
In this role, you will build a new support team, manage service agreements, enhance self-services, and lead a large team while establishing IT service management standards.
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Your role in the team
- Strategy & Development: You will build the new Enablement + Support environment and develop it into a collaborative service team.
- Support: You are responsible for support, the help desk, and user consulting as a dedicated point of contact with binding service agreements.
- Enablement: You develop self-service solutions and enablement offerings, take ownership of self-service services, and support the rollout of new tools.
- Governance: You define support standards, incorporate requirements from Support and Enablement into rbb-wide requirements management, and plan operating and investment budgets.
- Leadership: You lead one of the division’s largest units, both disciplinarily and strategically, develop your employees, and shape a culture of service built on appreciation.
Our expectations of you
Education
- Completed university degree, e.g. in computer science or media technology, or completed technical vocational training, as well as at least four years of leadership experience.
Qualifications
- In-depth knowledge of IT service management (e.g., ITIL) and service level management.
Experience
- Several years of leadership experience in IT support, service desk, or IT service management.
- Experience in production or media technology, as well as in setting up or restructuring organizational units, is an advantage.
What we offer
- We support work-life balance, including through flexible part-time arrangements.
- Remote work is governed by our collective bargaining agreement and can be arranged by mutual agreement depending on needs and requirements.
- We offer a permanent employment contract with a salary governed by the collective agreement, in accordance with Group B of our salary scale, as well as a temporary assignment of duties for an initial period of three years.
- In addition, you’ll receive a vacation bonus, a family allowance, an occupational pension, 31 days of annual leave, and a subsidy for your public transport season ticket.
- We offer internal and external training opportunities, for example through the ARD.ZDF Media Academy.
- We are also continuously expanding our e-learning offering.
- Health promotion, e.g. through yoga breaks and sports groups.
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
The Berlin-Brandenburg Broadcasting Corporation is the public broadcaster for the German states of Berlin and Brandenburg. With its headquarters in Berlin and Potsdam, it produces and broadcasts television, radio and online content
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Media, Publishing
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