Job
- Level
- Experienced
- Job Field
- Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will enhance the ServiceNow platform, manage requirements, drive product development, and advise departments on the digital optimization of processes.
Job Technologies
Your role in the team
- Product Responsibility: Strategic and operational responsibility for the further development of the ServiceNow platform as the central application platform for service and process management.
- Product Strategy & Roadmap: Definition and continuous development of a clear product vision as well as a roadmap focused on long-term scalability.
- Requirements Management: Structured collection, analysis, and prioritization of business requirements from various organizational units, as well as their translation into actionable user stories.
- Management of product development: maintenance of the product backlog and overseeing implementation in close collaboration with configuration, development, and deployment teams.
- Stakeholder Management: Central interface between business units, IT, architecture, and external implementation partners to ensure maximum benefit of the platform.
- Process Digitalization: Advising departments on the digitalization, standardization, and optimization of service and business processes.
- Quality Assurance: Support in defining acceptance criteria as well as ensuring the functional quality, consistency, and maintainability of the platform.
- Integration & Governance: Ensuring integration into the overall architecture, compliance with development standards, as well as documentation of requirements and processes.
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Our expectations of you
Education
- Qualification: Degree in Business Informatics, Computer Science, Business Administration, or a comparable qualification
Qualifications
- Technology Focus: Understanding of platform solutions, API-based system integration, as well as complex processes and data structures.
- Methodology: Proficient in agile development methodologies (Scrum, Kanban), structured requirements analysis, and experienced in moderating workshops and stakeholder alignments.
- Working style: Analytical and conceptual thinking, strong communication skills, and the ability to confidently mediate between the business unit and IT.
Experience
- Professional experience: Several years of experience as a Product Owner, Business Analyst, or Application Manager, ideally in the context of digitization or transformation projects.
- ServiceNow expertise: In-depth knowledge of the ServiceNow platform (roles, permissions, data models); ideally experience in areas such as ITSM, customer/employee workflows, or platform governance (CMDB, CSDM).
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What we offer
- Remote-First & Flexibility: The opportunity to work almost entirely remotely from anywhere in Germany (with occasional meetings in Munich) as well as flexible working hours (39-hour week).
- Security & Perspective: A permanent employment contract with 30 days of vacation and long-term job security.
- Modern tech stack: The opportunity to work with the latest technologies within a Greenfield strategy and to rebuild the digital infrastructure of the world's largest mountaineering association.
- Meaningful work: An activity with societal added value within a team that combines a passion for mountain sports with professional IT operations.
- Development: Flat hierarchies and a rapidly growing team offer diverse opportunities for creativity and personal development.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
PALTRON GmbH
PALTRON GmbH is an established consulting agency specializing in personnel issues and projects in the field of information technology. With over 12 years of experience, the company provides tailored solutions for IT professionals and executives.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting
Product Owner Service Now
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
