Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Erkrath
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical incidents and requests in the ticket system, perform independent troubleshooting, and install hardware and software while advising and coordinating with users and software vendors.
Your role in the team
- Receipt and prioritization of disturbances and requirements in the ticket system.
- Classification of inquiries and escalation to the responsible departments if necessary.
- Independent handling of hardware and software issues within the scope of First- and Second-Level Support, including error analysis and troubleshooting.
- Support of municipal specialized procedures.
- Support and advising users as well as coordination with software vendors.
- Installation and configuration of hardware and software (desktop, laptop, printer).
- Carrying out IT relocations (setup and configuration of IT workstations).
- Support and execution of tasks within the scope of IT projects.
- Maintenance of configuration and operational documentation.
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Our expectations of you
Education
- Successfully completed training as an IT specialist in application development or system integration, or successfully completed relevant training in a recognized apprenticeship occupation with a minimum duration of three years, along with several years of relevant professional experience in the IT sector.
Qualifications
- Knowledge in the installation and configuration of hardware and software.
- Teamwork skills and strong communication.
- Independent and solution-oriented working style.
- Class B driver's license (formerly: Class III).
Experience
- Experience in IT support and troubleshooting.
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What we offer
- Performance-based pay (LoB) according to the collective agreement for the public service (TVöD).
- Attractive company pension scheme as well as asset-building benefits.
- Flexible working time models and the possibility of alternating telecommuting (home office).
- Individual training, further education, and professional development courses as well as a discounted job ticket for the VRR.
- A wide range of health promotion offerings such as mobile massages at the workplace, corporate sports, courses, lectures, workshops, as well as discounts in the private sector (including e-bike subsidies).
- A well-connected workplace (by public transport, bicycle, or car) in close proximity to parks, the Unterbacher See recreational area, and the Neander Valley.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Stadtverwaltung Stadt Erkrath Personalamt
The city administration of Erkrath is a public administration unit responsible for the management and organization of the city. The personnel office plays a central role in personnel management and development, including the training of apprentices and monitoring of the personnel structure.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT support employees
- Location
- Erkrath
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
