Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 40.000 to 48.000€ Gross/Year
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you act as the primary contact for our clients, addressing their issues within the campus management software, testing new versions, and conducting trainings to ensure user-friendliness.
Job Technologies
Your role in the team
- For our clients, you are the first point of contact in all matters.
- You reproduce error messages from our clients in our Campus Management Software, investigate the causes, and can either assist directly or resolve the tickets in close collaboration with our development teams.
- You will handle communication between our clients and software developers, and "translate" the concerns in a way that is appropriate and understandable for all target audiences.
- You assist in testing new software versions.
- As part of training sessions and workshops, you familiarize clients and new employees with our software.
- After your onboarding, you will also independently support selected clients, including conducting regular Jour Fixe meetings, project implementations, and their billing.
- You will be supported by a great, dedicated team and can develop further according to your interests and skills.
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Our expectations of you
Qualifications
- Industry knowledge in IT is an advantage, alternatively you are interested in IT topics and have a quick grasp of technical contexts.
- You enjoy communicating with people and presenting (including technical) matters in an understandable manner for users.
- You are highly service- and customer-oriented and know how to identify customer requirements.
- Good self-organization and a structured and solution-oriented way of working, as well as enjoyment of teamwork.
- You perform your tasks responsibly and remain calm, friendly, and patient even in stressful moments.
- You can express yourself confidently and clearly in both German and English.
Experience
- Experience in telephone and/or written user support with ticket systems (e.g., Zendesk) is advantageous, as well as initial experience in the educational environment.
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What we offer
- We are growing rapidly and therefore offer excellent development opportunities as well as an attractive salary for you, ranging from €40,000 to €48,000 annually for full-time employment.
- Flat hierarchies and a culture of using the informal "Du" are a given for us, and from time to time you'll always find someone from the team to play football with you.
- Our modern and eco-friendly office is located in the heart of Munich with excellent connections to the MVG, which you can flexibly use with our travel allowance for the Deutschlandticket.
- Of course, we provide all employees with state-of-the-art hardware and software equipment, and all workstations are ergonomically designed.
- We offer flexible working hours and the option to work from home, as well as 28 vacation days for full-time employees (additional vacation days are possible).
- Ecological, social, and economic: Sustainability runs through all our processes, and we support various projects through working hours and donations as part of Social Days.
- If you enjoy cycling to work, you have the option to use our lockable bicycle storage and participate in a bike leasing program through JobRad.
- We offer you a membership with our fitness partner EGYM Wellpass.
- We experience exciting company events (e.g., joint barbecues, team events, music evenings...).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
Simovative Gmbh
Simovative GmbH is a leading provider of campus management systems. The software is used by universities and colleges around the world and provides the essential interface between institutions and students via web interface or mobile app.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Education System
Dev Reviews
by devworkplaces.com
Total
(1 Review)4.2
Engineering
3.6Career Growth
3.8Workingconditions
4.6Culture
4.7
Software support and customer service for software products
- Salary
- 40.000 to 48.000€ Gross/Year
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
