Job
In this role, you handle support requests, resolve IT issues and document solutions while assisting employees in utilizing our IT services and developing effective problem-solving strategies.
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Job technologies
Your role in the team
- As an IT First-Level Support Specialist (m/f/d), you are the first point of contact for our employees and external partners for all IT-related questions.
- You ensure that our IT services run smoothly and can be used efficiently in day-to-day work.
- You handle support requests, analyze incidents, and resolve them independently or escalate them to the second level in a structured manner.
- You ensure service-oriented, reliable, and solution-focused IT support—both remotely and on site.
- You identify recurring problems, analyze their causes, and actively work on sustainable solutions.
- You accurately document incidents, service requests, and resolution steps in our IT service management systems.
- You support the further development and standardization of our IT processes, contributing to the continuous improvement of our IT landscape.
Our expectations of you
Education
- You have at least 2 years of professional experience in IT support and have completed vocational training in IT or hold an equivalent qualification.
Qualifications
- You are friendly, communicative, service-oriented, and able to keep a clear head even in stressful situations.
- You work independently and in a structured manner, and you show initiative.
- Knowledge of Jira and Confluence
- Very good knowledge of Windows operating systems
- Basic understanding of networking (LAN, WAN, WLAN)
- Fluent in German, both spoken and written (C1)
- Good command of English (B2)
Experience
- Experience in technical support in Microsoft 365 environments for businesses
- Experience with IT service management systems (e.g., Matrix42, Jira Service Management)
What we offer
- Mobile working with 2 days of working from home
- Flexible working arrangements, e.g. up to 5 days of time off in lieu
- Development opportunities through further training
- Company pension scheme
- Mobile Office Equipment Allowance
- Parking space or public transport pass, if applicable
- Annual budget of €900
- Exclusive Specialist Appointment Scheduling
- Digital Health Coach with Personalized Programs
- Fitness membership subsidy at FITSEVENELEVEN
- eGym Wellpass: Access to a wide range of health and fitness offerings
- Up to two job bikes through a leasing scheme
- Walking Pads in the Office
- Recognized as a Kununu Top Company 2026: a secure job in an exciting environment with a motivated team.
- Future prospects: A crisis-proof job and a realistic growth plan.
- Purpose: Contributing to the energy transition and strengthening the skilled trades.
- Stability: The benefits of a mid-sized company combined with the strength of an international group.
- Team spirit: Open, dynamic, and ambitious colleagues.
- Recognition: Real opportunities for career development and shaping the future.
- Modern office: Centrally located at Messe Frankfurt, with dog-friendly office spaces and high-quality amenities, including height-adjustable desks and walking pads.
Job locations
About your employer
HomeServe Germany is part of an international group with over 30 years of industry experience, connecting locally established craft businesses into a strong network. With more than 1,100 employees and over 8 million customers, HomeServe offers insurance solutions as well as repair and maintenance services related to home technology.
- Established Company
- Onsite, Hybrid
- Handcraft, Trade
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