Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist with the technical integration of clients onto our network, acting as a bridge between technical and marketing needs while isolating errors and providing solutions.
Job Technologies
Your role in the team
- Working as a Global Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by means of providing a high level of Technical Support during the Integration Process.
- This is a fast-paced role where you will be liaising with both the client's marketing and technical sides to make sure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications.
- Assisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support, which includes acting as the 'middle-man' to give technical guidance clearly and concisely.
- Isolate errors quickly within client setups and provide feedback on possible solutions.
- Negotiate and objection handle below standard setups that do not align with team targets.
- Contributing to the monthly Integration Team targets, which are incentivized based on over-performance.
- Review fellow team members' work for the purpose of technical sign-off.
- Report technical issues/bugs with the platform and escalate as appropriate.
- Administration of a knowledge base used internally and externally.
- Provide high level training to internal colleagues.
- Testing of new developments and features.
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Our expectations of you
Education
- IT-related degree or relevant work experience.
Qualifications
- Ability to understand web languages such as basic HTML, SQL, JavaScript and ideally PHP.
- Familiar with E-commerce platforms and their use.
- Fluent English and German language skills (C1+).
- Strong analytical skills while also 'seeing the bigger picture'.
- Strives to continually improve productivity and quality of work produced.
- Self-motivated and a self-starter.
- Understands the importance of processes and procedures and the application of these.
- Ability to work in a fast-paced and dynamic environment.
- Ability to work harmoniously and effectively as part of a work team.
Experience
- Strong communication skills, ideally with customer service experience where you understand the importance of relationship building.
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What we offer
- We prioritize your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
- We offer an international culture and flexibility through our hybrid/remote working scheme which is designed to foster a culture of mutual trust and working flexibility.
- You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace when working from home.
- With our support and access to various initiatives and sports offers, you can focus on your mental and physical wellbeing.
- We've built our extensive training suite, Awin Academy, to cover a wide range of skills that support your professional and personal growth, with trainings conveniently packaged to help your overall development.
- Thank and reward colleagues by sending them a voucher through our peer-to-peer recognition programme.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
AWIN Inc.
Assecor is an innovative, family-run IT consulting and software development company with locations in Berlin, Stralsund, Nürnberg, and Riga. We have 11 years of success working with enterprise and small business customers in various industries. Our goal is to provide our customers with the best possible solution and support them in implementing their projects.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Global Integration Analyst
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
