Job
- Level
- Junior
- Location
- Heidelberg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle IT requests in 1st/2nd level support, assist users with O/M365 and Microsoft server services, and document solutions in our ITSM tool.
Job Technologies
Your role in the team
- We are looking for someone who loves working in a modern and versatile IT environment and enjoys helping end users and departments in both national and international settings with their IT issues. If that sounds like you, then you are exactly right here and can apply your current knowledge in a modern IT landscape (O/M365, Microsoft Server environment, cloud technologies, ITIL, and much more) and acquire new knowledge with our support.
- To strengthen our IT Service Desk team, we are immediately looking for a (Junior) IT Support (m/f/d) In-house - 1st/2nd Level, full-time.
- Initial recording, analysis, and resolution of IT requests, as well as their documentation in our ITSM tool.
- Onsite support at the main location in Heidelberg.
- Remote support for our national and international branches.
- User and client management.
- Support for our users in utilizing the O/M365 services such as Outlook, Teams, Yammer, Stream, Intune, MDE.
- OS and patch management of our Windows clients and applications.
- Basic Microsoft Server activities (DHCP, Active Directory, Print and File Services).
- Maintenance of the FAQ database and Knowledge Base.
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Our expectations of you
Education
- Completed IT training or a comparable qualification in the IT field.
Qualifications
- Basic knowledge in Microsoft Server and Active Directory/Entra ID.
- Basic knowledge in Microsoft Azure and Intune.
- Good knowledge of Microsoft Client and Office products.
- Basic knowledge in networking.
- Analytical thinking, service-oriented actions, and a structured way of working.
- Very good German skills (at least B2 level) as well as good English skills.
Experience
- Practical professional experience in IT support.
- Experience with ITIL-based processes (certification is an advantage).
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What we offer
- Options for mobile working to promote work-life balance.
- Flexible working hours based on trust.
- Company bike for private use within the framework of a bike leasing offer.
- Fitness subsidy for Pfitzenmeier, Venice Beach, FitBase, and Urban Sports Club.
- Attractive, performance-oriented compensation.
- Further training and development opportunities as well as a digital learning platform.
- Cost subsidy for the job ticket.
- Company pension scheme.
- Weekly fruit basket as well as free beverages such as water, coffee, and tea on site.
- Parking facilities as well as bicycle cellar.
- Gifts for company anniversaries.
- Regular employee events.
- A variety of discounts on online shopping through Corporate Benefits.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
Heidelberg Engineering GmbH
Heidelberg Engineering strives to improve ophthalmology through sustainable solutions and thus support physicians in their patient care. To this end, new technologies for imaging and healthcare IT are constantly being developed and optimized. Since its founding in 1990, the company has worked closely with scientists, physicians and industry partners to maximize the clinical benefits of innovative products.
Description
- Founding Year
- 1990
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
IT support in-house - 1st/2nd level
- Location
- Heidelberg
- Working Model
- Onsite
- Diversity
- Open for all genders
