Level: Experienced

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Location: Ulm

Working Model: Onsite

Job Summary

In this role, you will be responsible for supporting end-user systems, handling helpdesk tickets, resolving on-site technical inquiries, and managing hardware inventory and repairs.

Job Technologies

Your role in the team

They support a variety of end users and software developers on-site at our office in Ulm as well as at other locations in Germany.
In this support role, you are responsible for the complete lifecycle of end-user systems.
Support with helpdesk requests from the ticket system and management of the request lifecycle until resolution.
Support with on-site personal inquiries for technical support (walk-up requests).
Troubleshooting and repairing computer hardware.
Support in organizing the equipment inventory.
Support with the recycling of the device inventory.

This text has been machine translated. Show original

Our expectations of you

Education

Bachelor's degree in Information Technology.

Qualifications

Native German language skills are essential, as well as good English skills.
Teamwork and Collaboration.
Professionalism and a strong work ethic.
Organized with attention to detail.
Remain open to the ideas of others and demonstrate a willingness to try new things.
Consistently diligent at work and punctual, follows instructions, responds to management directives, and seeks feedback to improve performance.
Handles confidential and sensitive information and data with a high degree of discretion, care, and good judgment.
In-depth knowledge of working with iOS and other Apple products as well as Dell workstations and laptops, Android & Apple mobile devices, Windows 10/11, and common applications.
Must have a general understanding and practical knowledge of common computer operating systems, hardware, and software.
Must be able to work harmoniously and cooperatively in a team environment.

This text has been machine translated. Show original

What we offer

On-site at our office in Ulm.
The office in Ulm is conveniently located and easily accessible via the A7 and A8 motorways.
In addition, there is good connectivity to the train and local public transport.
Employees have a selection of fruit, various beverages (coffee and tea, water, soft drinks), and snacks available.
A gym is located on the first floor.
The office is equipped with state-of-the-art technology (Google Meet Kits and more).