Job
- Level
- Experienced
- Location
- Rostock
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle IT tickets, support users with technical questions, install and configure hardware, and maintain documentation within the ITSM system.
Job Technologies
Your role in the team
- Processing IT tickets and supporting users with technical and application-specific issues.
- Receipt, analysis, documentation, and resolution of incidents and service requests via the ITSM system, by phone, email, or on-site.
- Installation, configuration, and deployment of notebooks, PCs, mobile devices, and other IT hardware.
- Management of IT hardware inventory including ordering, receipt of goods, distribution, returns, and inventory management.
- Maintenance and updating of tickets, assets, devices, and other relevant information in the ITSM system.
- Support with rollouts, migrations, and other IT projects as well as collaboration within expert teams.
- Creation and updating of manuals, documentation, and knowledge base articles.
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Our expectations of you
Education
- Completed training in the IT field, preferably as an IT specialist in system integration or a comparable qualification.
Qualifications
- Good knowledge of working with Windows, Microsoft 365, as well as common IT hardware and peripherals.
- Basic understanding of IT Service Management processes as well as interest in structured and standardized workflows.
- Independent, meticulous, and reliable work approach as well as organizational skills.
- Strong customer and service orientation as well as good communication and team skills.
Experience
- Experience in IT support as well as in the installation, configuration, and deployment of IT end devices.
- Experience with ITSM systems as well as ticket, asset, and device data management is an advantage.
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What we offer
- You will take on an exciting key role in a challenging and future-oriented environment and actively contribute to the development of structures, processes, and solutions within Liebherr Defense Germany GmbH.
- There, you will work in a professional, committed team characterized by short decision-making paths and open, direct collaboration.
- Flexible and hybrid working enables you to effectively balance professional requirements and personal needs.
- We offer you a collective agreement salary including special payments and comprehensive social benefits, as well as a secure job with long-term prospects in an internationally successful corporate group.
- Our offerings are complemented by a variety of measures for personal and professional development, comprehensive health promotion programs, and attractive employee benefits with selected partners.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Liebherr-International Deutschland GmbH
The Liebherr Group, founded in 1949, is today a leading manufacturer of construction and mining equipment, as well as innovative user-oriented products and services in many other areas. The family-run company employs 46,000 people worldwide in 135 companies.
Description
- Founding Year
- 1949
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Engineering
3.1Workingconditions
4.4Career Growth
3.0Culture
3.2
IT Supporter
- Location
- Rostock
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
