Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dresden
- Working Model
- Onsite
Job Summary
In this role, you will assist customers in troubleshooting technical challenges, collaborate with engineers to analyze issues, create documentation, and contribute to operational projects to enhance product performance.
Your role in the team
- Support customers and field teams in troubleshooting and resolving technical challenges on KLA products, helping to ensure high system performance and customer satisfaction.
- Collaborate with experienced engineers to analyze issues, identify solutions, and contribute to continuous product improvements.
- Create and maintain technical documentation, best practices, and knowledge articles that help teams worldwide work more efficiently.
- Participate in customer evaluations, product demonstrations, beta testing, and new technology introductions, gaining exposure to cutting-edge semiconductor solutions.
- Lead or contribute to small technical projects and cross-functional initiatives that drive operational and product excellence.
- Work closely with Customer Support Engineers and Product Support teams to investigate complex technical issues and develop effective action plans.
- Provide remote and on-site technical support through phone, email, and field activities, supporting customers across different regions.
- Assist with data analysis, reporting, and technical presentations to support business and engineering decisions.
- Help improve internal knowledge management systems by identifying opportunities to enhance documentation, processes, and support tools.
- Develop your technical expertise through structured training, hands-on experience, and certification programs, including opportunities to support customer-facing activities in the field.
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Our expectations of you
Qualifications
- Strong technical troubleshooting and problem-solving skills with the ability to diagnose, analyze, and resolve complex equipment and product issues in both field and customer environments.
- Ability to collaborate effectively with cross-functional teams, including Field Service Engineers, Customer Support Engineers, and Product Support teams to support escalations, service alerts, evaluations, and customer projects.
- Project and customer support mindset, with the capability to lead small projects, support beta testing and evaluations, prepare technical reports, and contribute to action plans for product improvements.
- Willingness to work in customer fabs and travel as needed, combined with a strong commitment to continuous learning and product certification. The role includes hands-on field support, on-the-job training, and approximately 20-40% time in the fab environment.
Experience
- Experience with technical documentation and knowledge management, including creating Best Known Methods (BKMs), maintaining knowledge databases, and documenting corrective actions and process improvements.
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What we offer
- Joining KLA means becoming part of a global technology leader in the semiconductor industry, in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.
- We offer a supportive environment where your growth, well-being, and contributions truly matter.
- Dynamische und zukunftsorientierte Branche an der Spitze technologischer Innovationen.
- Collaboratives and supportive team.
- Access to extensive onboarding and continuous development opportunities to support your career growth.
- Permanent employment contract and long-term career stability.
- Competitive compensation package, including additional variable compensation, participation in the Employee Stock Purchase Plan and company pension scheme.
- Firmenwagen oder Kilometergeld.
- 30 days of vacation per year and flexible working hours.
- Free gym membership at the local sports center club in Dresden.
- Company events, such as summer family events and Christmas celebrations.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
Kla Corporation
KLA Corporation is one of the world's leading companies in the development, manufacture and marketing of control and improvement methods for semiconductor production processes.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Technical Support Engineer
- Location
- Dresden
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
