Job
In this role, you actively support projects aimed at optimizing the telecommunication infrastructure, handle site migrations, and coordinate internal and external IT service providers for technical issues and adjustments.
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Job technologies
Your role in the team
- Mercedes-Benz Vertrieb Deutschland (MBVD) is one of the large and successful sales organizations in the automotive industry. As part of Mercedes-Benz AG, the company manages the sales and service for Mercedes-Benz vehicles in the German market with over 1,000 employees. Our top priorities are the highest customer satisfaction and the continuous expansion of our brands' success. Our employees are committed to this every day. With around 1,500 sales and service centers nationwide, we offer our customers a comprehensive and dense support network.
- Do you want to actively shape digital transformation, develop innovative solutions, and take on responsibility in this environment? Are you excited about the latest technological trends and want to work in a dynamic team? Then become part of our team and help us shape the future of sales.
- Your tasks in detail:
- Participation in projects and support in the management of the telephony landscape for Mercedes-Benz Sales and Logistics Centers in Germany.
- Support with site migrations, carve-outs, and number porting.
- Documentation and communication of project progress.
- Optimization of telephone availability in the locations being managed.
- Implementation of ideas to reduce costs in the telephony environment.
- Review and optimization of telephony processes.
- Close collaboration with internal business partners (e.g., call center departments) to understand their requirements and develop and implement tailored solutions.
- Product Ownership, Incident and Change Management.
- Coordination and management of internal and external IT service providers in case of disruptions, changes, and technical adjustments.
- Analysis and troubleshooting of complex telephony disruptions across multiple systems and technical areas of responsibility.
- Coordination of root cause analyses as well as derivation and tracking of technical measures.
- Support in the provisioning, exchange, migration, and decommissioning of telephony endpoints and phone numbers.
- Support for specific challenges faced by telephony users.
- Escalation management.
Our expectations of you
Education
- Ongoing studies in Computer Science, Business Informatics, Industrial Engineering, or comparable courses of study with above-average performance.
Qualifications
- Excellent German and English language skills, both written and spoken.
- Proficient in MS Office products.
- Strong ability to connect technical and business management issues.
- High degree of independence and strong communication skills.
Experience
- Basic knowledge of networking environments (e.g., MAC and IP addresses) and experience with ServiceNow are advantageous but not mandatory.
What we offer
- The position can start from December 2026.
Benefits
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
The Mercedes-Benz brand of automobiles is a registered trademark of Daimler AG. In 2016, sales of new vehicles reached 2.08 million. With business units including Mercedes-Benz Cars, Daimler Trucks, Mercedes-Benz Vans, Daimler Buses and Daimler Mobility, the company ranks among the leading providers of premium cars and is the world's largest commercial vehicle manufacturer.
- 1926
- Established Company
- Onsite, Hybrid
- Vehicle Manufacturing, Supplier · Industry, Production
Employer reviews
- Team culture
- 4.3
- Engineering
- 4.0
- Career growth
- 4.8
- Working conditions
- 4.8
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