Job
In this role, you will provide on-site IT support, troubleshoot workplace issues, and collaborate closely with departments to ensure smooth IT operations.
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Job technologies
Your role in the team
- On-Site IT Support at the deployment sites
- Ensuring the IT operation of workplaces throughout the entire operating hours
- Maintenance and servicing of workstations (PCs, printers, peripherals)
- Error analysis and troubleshooting of IT disruptions
- Replacement of defective hardware components and basic configuration
- Processing IT tickets in the ticket system (logging, prioritization, resolution)
- Remote support and remote access for quick problem resolution
- Documentation of errors and implemented solutions
- Support of the central service desk through on-site deployments
- Close collaboration with IT teams and business units for smooth operations
Our expectations of you
Qualifications
- Good knowledge of Windows 11, networking fundamentals, and peripheral technologies
- Proficient in ticketing systems
- Basic knowledge of remote support tools
- Technical understanding and hands-on mentality
- Independent, service-oriented work approach
- Good time management and prioritization skills
- German language skills (English skills are an advantage)
Experience
- Experience in 1st/2nd Level IT Support
What we offer
- Start of work: immediately or by arrangement
- Location: Munich area
- Employment Type: Full-time Employee
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Food & drink
Job locations
About your employer
Die SOFTWARE ENGINEERING GMBH (SE) ist ein weltweit agierendes IT-Dienstleistungsunternehmen. SE setzt sich seit über 40 Jahren weltweit für seine Kunden ein und verfügt über fundierte Marktkompetenz im IT-Umfeld. Unser Angebot reicht vom IT-Consulting über die Entwicklung und Realisierung standardisierter Softwareprodukte bis hin zur Gewährleistung eines effizienten Betriebsablaufs.
- 1999
- Established Company
- Full Remote, Hybrid, Onsite
- Consulting · Internet, IT, Telecommunication
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