Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Harsewinkel
- Working Model
- Onsite
Job Summary
In this role, you will handle 3rd level support inquiries and develop solutions for technical questions regarding CLAAS products, focusing on steering systems and ISOBUS, while supporting international partners.
Job Technologies
Your role in the team
- Responsibility of the 3rd Level Support for the global CLAAS sales companies and importers in technical inquiries regarding CLAAS Group products and service systems, with a focus on steering systems, ISOBUS, connectivity, and autonomy.
- Recording, processing, tracking, troubleshooting, and providing feedback on technical inquiries.
- Provision of technical information and system-based solutions for the international CLAAS After Sales network.
- Support of international sales partners and assistance to the field service on-site for specific machine incidents.
- On-call duty during the harvest season in coordination with the CSP expert teams of the respective product groups.
- Support of experts in After Sales and technical development in troubleshooting solutions on the machines.
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Our expectations of you
Education
- Completed technical degree (Mechanical Engineering, Mechatronics, Agricultural Engineering, Vehicle Engineering, Agricultural Technology, or comparable).
Qualifications
- Extensive practical experience in agriculture / agricultural engineering is required; an international orientation is desirable.
- Very good German and English skills; additional foreign language skills are desirable.
- Good knowledge of the common MS Office applications.
- Willingness to undertake multi-day business trips and weekend shifts during the harvest seasons.
Experience
- Several years of professional experience in the After Sales sector and solid product knowledge in the key areas.
- Comprehensive knowledge in the automotive/vehicle electronics sector as well as experience with control units, sensor systems, telemetry solutions, and mobile communication.
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What we offer
- Permanent employment contract, remuneration according to metal and electrical tariff, holiday and Christmas bonuses as well as additional payments.
- 35-hour workweek and 30 days of vacation.
- Further training opportunities through internal and external training and development programs, such as digital learning offerings for technical and personal skills.
- From Employee to Co-Entrepreneur: By purchasing silent partnership shares, you can participate in the economic success of CLAAS and thereby build wealth in the long term.
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Benefits
Health, Fitness & Fun
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Topics that you deal with on the job
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This is your employer
CLAAS Gruppe
CLAAS ist einer der weltweit führenden Hersteller von Landtechnik. Unsere modernen Erntemaschinen, Traktoren, Pressen und landwirtschaftlichen Informationstechnologien helfen, die steigende Nachfrage nach Nahrungsmitteln, Energie und Rohstoffen zu bedienen.
Description
- Founding year
- 1913
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.4
Career Growth
2.8Workingconditions
4.4Culture
3.1Engineering
3.5
Technical Support Engineer Digital Products
- Location
- Harsewinkel
- Working Model
- Onsite
- Diversity
- Open for all genders
