Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will maintain the IT infrastructure, support end-users with hardware and software issues, manage user accounts and ensure compliance with security standards.
Job Technologies
Your role in the team
- Fishlabs IT department operates under the premise of IT as a Service; and the IT System Administrator role maintains the company's end-user working environment, to ensure that all technical aspects are functioning optimally.
- Providing technical support to end-users and ensuring a smooth operational environment to achieve company and project goals.
- As well as aiding coordination between IT Teams from sister studios and Munich central office as required to assist joint operations and partnerships.
- Providing first and second level IT support to all employees.
- Troubleshooting desktop, laptop, and peripheral issues; assisting end-users with hardware/software related issues.
- Installing and configuring new computer hardware and software.
- Monitoring and maintaining existing computer hardware and software.
- Managing IT asset inventory and hardware lifecycle.
- Creating and maintaining IT documentation and internal procedures.
- Ensuring compliance with company security policies and best practices.
- Supporting software deployment and endpoint management solutions.
- Repairing, replacing, and/or upgrading computer hardware and equipment as required.
- Providing timely technical support across the company.
- Managing software licensing and subscription renewals.
- Verwaltung von Benutzerkonten, Berechtigungen und Zugriff auf Unternehmenssysteme.
- Supporting onboarding and offboarding of employees.
- Supporting printers, meeting room equipment, and office IT infrastructure.
- Supporting Microsoft 365 and other business applications.
- Assisting with server, storage, and network administration tasks.
- Assisting with backup, recovery, and disaster preparedness procedures.
- Supporting CI/CD infrastructure, build systems, and developer tools where required.
- Assisting with automation initiatives and IT process improvements.
- Participating in IT infrastructure projects and continuous improvement initiatives.
- Troubleshooting source control and build environment issues.
- Supporting Docker-based services and Linux virtual machines.
- Identifying opportunities to automate repetitive IT tasks and improve operational efficiency.
- Taking Inventory, Deploying and Troubleshooting Console Dev/Test Kits.
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Our expectations of you
Education
- A formal degree is not required.
Qualifications
- Excellent diagnostic and troubleshooting skills.
- Excellent communication skills in English.
- Excellent ability to function in a Microsoft Windows environment.
- Knowledge in Linux, specifically Ubuntu Server environments, is advantageous.
- Some knowledge in Apple Mac OS is a bonus.
- General understanding of diverse computer systems and networking.
- Aiding in the ability to troubleshoot related issues and function as a key member of an IT Team.
- Familiarity with specialized software is a plus, specifically: Perforce, Hansoft, and Jenkins for example.
- Related certifications are advantageous but not required (CompTIA A+).
- Operate with a service mentality and a helpful member of the team.
Experience
- Experience with installing, troubleshooting, and configuring computer hardware and software.
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What we offer
- Your job comes with personal responsibility, freedom and short decision-making routes.
- And most importantly - A motivated, international team full of fellow gamers.
- The studio is located in a bright, modern office, right in the center of Hamburg.
- With a selection of benefits for all our staff: Including discounted gym membership, fresh fruit and a variety of free drinks.
- A healthy work-life balance is important to you? For us too! That's why we are also recognized as a family-friendly workplace.
- Coming from abroad? No problem! We also offer relocation packages.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Fishlabs GmbH
Fishlabs GmbH, based in Hamburg, is a video game developer that has been producing the award-winning "Galaxy on Fire" series since 2004. The multinational team of about 80 employees works as part of the media group Plaion to create immersive gaming experiences for millions of players worldwide. The studio combines its own IP developments with co-development projects and also develops advertising games for international companies.
Description
- Company Type
- Established Company
- Industry
- Media, Publishing
IT System Administrator
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
