Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 55.000 to 65.000€ gross/year
- Location
- Leipzig
- Working Model
- Onsite
Job Summary
In this role, you plan and develop IT service processes according to ITIL, manage BMC Helix for incident, change, and service management, and automate relevant workflows in Windows and Linux environments.
Job Technologies
Your role in the team
- The IT Service Management Tools team is responsible for the timely, quality, and cost-effective implementation of IT service processes according to ITIL, based on supporting tools.
- Your responsibilities as an IT Administrator (m/f/d) are:
- Planning, conception, further development, and customer consulting in the areas of SACM including Configuration Management Database, Change Management, Incident and Problem Management, Service Request Management, Service Catalog and Service Level Management, Self-Service Portal, Reporting / Key Performance Indicator statistics of the operated systems.
- Operation, maintenance, monitoring, and support for BMC Helix and the depicted IT service processes: Windows and Linux Server OS, Kubernetes / OpenShift, Git / Jenkins.
- Automation of IT service processes, utilizing existing tools and interfaces for data import and export.
- Project work within the NOW IT network and in DRV-IT.
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Our expectations of you
Education
- You hold a completed university degree in computer science or have acquired equivalent knowledge and skills.
Qualifications
- ITIL knowledge is also desirable, ideally with the appropriate certification.
- As personal prerequisites, we expect: strong customer and service orientation, independent working style as well as team skills, analytical abilities and willingness to learn, readiness for occasional business trips, good oral and written communication skills in German, and IT-specific English language skills.
Experience
- Additionally, solid knowledge and good understanding of the following topics are desirable: ITSM tools, process and quality management, software asset management and tool experience, customer interaction and project leadership, project management, Windows client and server as well as Office products, server operating systems Windows and Linux Server OS, BSI basic protection standards.
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What we offer
- We offer a secure workplace with excellent accessibility by public transport, and at some locations, free parking is available.
- Tariff-based remuneration up to pay grade 11 TV EntgO-DRV.
- Regular salary increases through step advancements and collective agreement adjustments.
- Statutory guaranteed annual special payment.
- 30 days of vacation as well as additional days off on December 24th and 31st.
- 39-hour workweek with flexible working hours.
- High compatibility of work and private life through remote work and alternating telecommuting.
- An additional company pension scheme.
- Employer subsidy for asset-building benefits and the job ticket, as well as incentives.
- Targeted onboarding and continuous professional development.
- A pleasant working environment in a motivated and collegial team.
- Comprehensive health management with a variety of offers and activities.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Die Deutsche Rentenversicherung
The name Deutsche Rentenversicherung is the one under which the duties of statutory pension insurance in Germany are performed by different public bodies of law in Bundesträger and Regionalträger from 1 October 2005 onwards.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
System administrator IT service management
- Salary
- 55.000 to 65.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.34.978 to 40.091 € net/year · Tax class I
- Location
- Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
