Job
In this role, you will provide IT support to clients, plan IT projects, install systems, and handle maintenance and troubleshooting of existing infrastructures.
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Job technologies
Your role in the team
- Providing IT support to our customers remotely, by phone, and on-site.
- Planning, implementation, and documentation of IT projects in various environments.
- Installation, configuration, and commissioning of hardware and software.
- Performing imaging, rollouts, and migrations.
- Ensuring the handover of new systems in operational condition.
- Maintenance, upkeep, and troubleshooting of existing IT infrastructures.
- Support with IT security topics (e.g., patch management, backups, antivirus, user permissions).
- Support of the digital workplace (PCs, notebooks, printers, smartphones, Teams telephony, and peripherals).
- Compliance with agreed Service Level Agreements (SLAs).
- Point of contact for users with technical questions and issues.
Our expectations of you
Education
- Completed vocational training in IT (e.g. IT specialist in system integration) or an equivalent qualification.
Qualifications
- Good knowledge of Windows environments, Microsoft 365, servers, and networking.
- Basic understanding of IT security concepts.
- Independent, structured, and solution-oriented approach to work.
- Friendly, service-oriented demeanor.
- Class B driver's license.
- Basic knowledge: Android operating system.
- Advanced knowledge: Linux operating system, Windows Server 2022 operating system, firewall systems, data migration, data preparation, TCP/IP networking, WLAN (Wireless Local Area Network), VPN networking (Virtual Private Network), Microsoft Windows Terminal Server, customer consulting and support, patch management, Veeam backup software, iOS operating system, Ethernet networking, LAN networking (local area networks), Windows Server 2019 operating system, Active Directory directory service, storage and backup systems, technical documentation, IP network protocols, cybersecurity, network administration, management and organization, system integration, information technology, computer technology.
- Expert knowledge: Windows 11 operating system, user consulting, IT user support, MS Exchange Server networking, system support, system administration, system management, client-server technology, cloud computing, IT system decommissioning, hardware installation, software installation.
Experience
- Experience in IT support and end-user support.
What we offer
- Varied projects and modern IT landscapes.
- Permanent employment with an attractive salary.
- Flexible working hours and the option to work remotely.
- Training and certification opportunities.
- A collaborative team with short decision-making paths.
- Modern tools and work environment.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
ESB IT-Services e.K. is a renowned IT service provider based in Hersbruck, Germany. The company offers a wide range of services in the areas of IT infrastructure, IT security, and cloud technologies. It assists small and medium-sized enterprises in planning and managing their IT systems.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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