Job
- Level
- Experienced
- Job Field
- BI
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Ulm
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze support tickets to ensure SLA compliance, optimize processes in the ERP p/5 system, and develop long-term solutions together with departments for our customers.
Job Technologies
Your role in the team
- SLA management and ticket processing: You are responsible for analyzing and handling support tickets, ensuring compliance with Service Level Agreements (SLAs), and helping to resolve issues quickly and efficiently.
- Communication and Collaboration: As a key contact for various departments, you work closely with the teams to develop solutions and ensure the best possible customer experience.
- Taking Responsibility: You think outside the box and demonstrate initiative to not only solve problems but also to find long-term solutions.
- Process Optimization: Furthermore, you assist in optimizing the handover from consulting to support and the merging of consulting and support processes to improve customer acceptance.
- Customer support and service: You assist our customers in using the ERP p/5 solution and actively contribute to improving the customer experience.
- Our highly versatile ERP p/5 solution offers you the opportunity to work in a dynamic and future-oriented environment that encompasses various industries such as healthcare, social economy, and church.
- With your contribution, you not only shape the daily lives of our customers but also actively help to elevate customer service and loyalty to a new level.
- With us, you can develop your skills further in an innovative team while taking on responsibility.
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Our expectations of you
Qualifications
- Technical expertise: Ideally, you possess in-depth knowledge in the areas of financial accounting, materials management, asset accounting, and controlling.
- Commercial know-how: You have a good understanding of commercial processes and can apply them effectively in work with ERP systems.
- Team player with strong communication skills: You communicate clearly and effectively, both in writing and verbally, and enjoy working in a team to achieve the best possible results.
- Language skills: You speak German at least at B2 level and can communicate effortlessly with clients and internal teams.
Experience
- Technical know-how: Ideally, you already have some experience in ERP support and possess solid technical knowledge to quickly understand customer needs and implement solutions.
- Experience in Support: Ideally, you have one to three years of experience in 1st or 2nd Level Support and a good understanding of ITIL processes.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Wilken Software Group
Seit 1977 entwickelt die Wilken Software Group mit Hauptsitz in Ulm eigene ERP-Standard-Softwarelösungen für die sichere und effiziente Abbildung betriebswirtschaftlicher Kernprozesse – sei es im Finanz- und Rechnungswesen, der Materialwirtschaft oder der Unternehmenssteuerung.
Description
- Founding year
- 1977
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
ERP Support Specialist
- Location
- Ulm
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
